Mailroom Customer Service Rep

Exela is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws

Job Summary/Objective

Individuals in this role will be trained on one area of imaging: document preparation, document scanning, and voucher (data) entry.

Essential Job Functions:

• Prepping includes classifying of easily recognizable documents, orienting, repairing and removing objects such as staples and paperclips from documents. Prepping also includes unfolding corners, taping down small pieces of paper on larger sheets. Placing patch or bar code separators in between records for scanning
• Scanning will include the calibration and cleaning of paper scanners, correction of double feeds and poor images, operate all aspects of scanning software application, and joined with the quality processing of items through the scanning process
• Data Capture involves locating key data on documents once they have been scanned and keying the alphanumeric data into the appropriate database according to customer specifications

Demonstrates high levels of safety awareness and notifies supervisor of potential hazards.

Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers.

Must be able to perform the following successfully in one area of imaging:

Process documents timely and accurately according to job specification and their priority

Consistently maintain set production quota while maintaining high quality

Report and process issues and project concerns timely

Maintain equipment if applicable

Adjusts to new ideas and methods and retains details very well

Maintain accurate electronic records of work completed

Marginal Job Functions:

Maintain a neat and organized work area

Perform other duties as business requires

Qualifications for Position:

H.S. diploma or equivalent

Ability to understand English

Ability to use a PC, Mouse and Keyboard

Demonstrated ability to pay attention to detail

Prior experience in prep, scan or data entry desirable

Qualifications

Required:

• H.S. diploma or equivalent
• Ability to read, write, and speak English
• Required to work at a computer for long periods
• Stand, walk, superficial grasp, and reach with hand and arms.
• Required to sit, talk, or hear regularly
• Required to possess close vision and the ability to focus
• Conditions may include office environment, computer room, production floor, warehouse, and shipping/receiving. Occasional exposure to dust, dirt, toner, ink, and other environmental factors is possible.
• Repetitive motion is required; it may require twisting/bending/climbing
• May lift up to 25 lbs. frequently

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Minimum Salary: 31200.00
Maximum Salary: 31200.00
Salary Unit: Yearly