Patient Experience Specialist Scheduling Reg Ref Mgmt I

Salary: 16.26-24.40 USD

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days

Hours: 7a-5p varied

Summary:

The primary responsibility of a Patient Experience Specialist is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Patient Experience Specialist performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in basic aspects of patient registration and scheduling. The Patient Experience Specialist maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Collaborates with Clinical Teams, Revenue Cycle Teams, and IT associates.

Responsibilities:

EDUCATION

High School diploma or equivalent required

EXPERIENCE

Customer service experience preferred

Knowledge of Healthcare and medical terminology preferred

Experience in Contact Centers preferred

KNOWLEDGE, SKILL AND ABILITY

Possesses basic customer service skills and empathy while interacting with patients

Demonstrates excellent, active listening skills

Shows comfort with Microsoft Word and Excel

Works well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimum

Demonstrates a personal commitment to promoting high performance

Strives for continuous improvement

Maintains high energy and a positive attitude

Excellent time management, organizational and problem-solving skills

Strong oral and written communication skills

Thinks quickly and uses appropriate judgment

Demonstrates diplomacy and patience while interacting with consumers and colleagues

Demonstrates regular, consistent and punctual attendance

Must be able to work variable schedules

Able to interact with staff, colleagues and stakeholders in a respectful manner

Maintains a neat and professional appearance

WORKING CONDITIONS:

ENVIRONMENT

Normal heat, light space, and safe working environment; typical of most office jobs

REQNUMBER: 32714