Key Accounts Specialist

Job Description

Position Summary

Interacts with internal and external customers and suppliers in support of key commercial accounts by resolving issues and tracking results. Develops and administers contract terms for special programs for large commercial and government customers, including supporting alternate billing such as collective billing, commercial budget billing, interruptible and other special contracts, and eService website consolidated bill view.

Tasks and Responsibilities

• with delivery tariff provisions with emails, conference calls and meetings.

• Uses database software, such as Access to customize reports for special billing service contracts and for senior management.

• Interacts with external audiences, including purchasing and accounts payable officials, to interpret guidelines and procedures and/or to resolve daily problems associated with the unit’s programs, systems and services.

• Manages all processes relating to the administration of the interruptible service notifications, including review of customer contact and contract information, verification of interruptible readiness, and the use of the automated notification system.

• Manages the investigation of key commercial accounts billing and metering issues.

• Conducts investigation of key commercial accounts billing and metering issues, including interruptible account rates, other charges and consumption for monthly customer billings through SAP system and coordinates the process with Energy Acquisition, Revenue Management and Key Accounts.

• Administers the interruptible service notification process by reviewing customer contact information, verifying interruptible readiness and using the automated notification system to contact affected customers.

• Manages the investigation of key commercial accounts billing and metering issues.

Qualifications, Skills and Abilities

• High School Diploma/GED

• 2 Years accounting, billing, contracts administration or a related field experience required

• Proven ability to use computer software and applications, including Microsoft Office, to share, retrieve, research and present business information.

• Demonstrated ability to analyze/interpret data and to identify relevant issues to solve business problems.

• Demonstrated detail-orientation and quality control skills.

• Working knowledge of the jurisdictional tariffs general service provisions, billing systems (SAP ISU) and budget billing preferred.

• Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors and peers.

• Demonstrated ability to present ideas logically and concisely to diverse audiences, both verbally and in writing.

• Demonstrated working knowledge of SAP ISU and Itron MV 90.

We offer a competitive salary range of $70,500 to $97,125 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver clean and affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

For Canadian hires : AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a persons ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires : WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

AltaGas is a leading energy infrastructure company with a footprint in some of North America’s most strategic energy markets. Our strategy is simple: to leverage the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses, and to new markets around the world.