Fine Tuning Specialist – Medical Device

Position Summary:

Perform preventative maintenance fine tuning and spectral checks of assigned bioMérieux products/systems within the U.S.

Primary Responsibilities:

Provide ongoing support of bioMérieux products/systems within the U.S. by performing simultaneous fine tuning and spectral checks, including troubleshooting as indicated.

Assist with coordination and maintaining the routine fine tuning customer schedule.

Answer internal and external customer inquiries and ensure documentation of activities in ERP system, consulting as appropriate with Application Specialist, System Engineer, Management, and Global Customer Support.

Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.

Work a flexible schedule to meet customer needs for fine tunings of bioMérieux products/systems.

Participate in revenue generation initiatives through promotion of value-added projects and services.

Develop problem solving and troubleshooting skills for remote / phone support.

Performs all work in compliance with company quality procedures and standards.

Perform other duties as assigned.

Education, Skills, & Experience:

Associate’s Degree in technical or life science field with 0 years of experience required OR

High School Diploma/GED with 3 years of experience in customer service, medical device, or troubleshooting related military also accepted

Customer service and troubleshooting experience preferred.

Clinical laboratory experience and/or medical device industry experience preferred.

Networking or LIS/LIMS experience preferred.

Knowledge of bioMérieux products and Salesforce is a plus.

Excellent written and oral communication skills.

Attention to detail, great organizational skills, and ability to multitask in a fast-paced environment.

Broad based knowledge of Customer Service, including providing a high level of customer satisfaction.

Proficiency in a variety of computer programs including Microsoft Office Suite.

Promotes teamwork and cooperation.