call center representative

call center representative.

miami , florida

posted today

job details

summary

$19.35 – $19.36 per hour

temporary

high school

category office and administrative support occupations

referenceAB4624062

job details

Seeking Call Center Representatives to help support a FEMA project. This is a contract opportunity. Position requires onsite availability in Doral, FL. POSITION IS AN ONSITE OPPORTUNITYNOT REMOTE Salary: $19.36 hourly (includes fringe pay) Schedule Availability: Must be available 7 days a week from 7am-11pm EST. Will have set schedule in advance. Minimum Requirements: -High School Diploma or GED required -At least six (6) months of customer service/secretarial/telemarketing experience -Ability to speak and read English clearly, professionally, and fluently -Ability to pass a federal background check -Ability to comply with moderate computer usage including MS Office applications -Ability to work nights and weekends, as well as overtime and/or holidays as needed -Experience with and/or ability to use call center telephony equipment -Call center experience preferred, but not required

salary: $19.35 – $19.36 per hour

shift: First

work hours: 7 AM – 11 PM

education: High School

Responsibilities

-Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA).

-Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks.

-Complete basic call-related input in computer terminal to phone inquiries.

-Responds to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.

-Attention to detail, ability to multitask is required.

-Meet Quality Assurance (QA) and other key performance metrics.

-Track and document all inquiries using the applicable systems.

-Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.

-Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions.

The essential functions of this role include:

working weekends

Skills

Call Center (1 year of experience is required)

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether youre looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidates education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

LJ

lynda jimenez

1 314 288 2135 (tel:1 314 288 2135)

lynda.jimenez@randstadusa.com