Analyst – Control Management

Description

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Join Team Amex and lets lead the way together.

The objective of the GSG Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for [GSG] to ensure adherence to regulatory standards, Amex policy and enhance the BUs resilience through managing a clear methodology of inherent and residual risk.

The Partner Oversight Management Team within GSG Control Management is looking for an Analyst focused on ensuring control management is embedded in the day-to-day operations of our organization and partners. The objective of this role is to ensure that Legal Collection Partners across U.S market are proactive in mitigating risks and exposure related to compliance and regulatory requirements. This position will be based in Sunrise, FL or Phoenix, AZ and reports directly to the Manager of Control Management Testing.

How will you make an impact in this role?

The Analyst, GSG Testing will:

Conduct “End to End” Collections Operations and Performance Management reviews to provide independent monitoring of compliance requirements of the collections industry

Execute regular onsite and remote audits of legal collection firms to review execution against work standards and regulations (travel required)

Implement and drive action plans with Legal Partners to address any operational or strategic deficiencies and drive improvement and solutions in a timely and effective manner

Stay current with changes in jurisdictional regulations and ensure compliance against these regulations

Foster close relationship with Performance Managers and work with them to ensure that all action plans are closely monitor and all action items are closed out in a timely manner

Assist in additional identification specific risks throughout business processes and systems (along with business process owners)

Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events

Support thematic risk reporting (levels, trends, causes)

Support risk management practices within the business

Minimum Qualifications

1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

Project management, communication, and interpersonal skills

Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Excellent verbal and written communication skills in terms of documenting and reporting findings and results of testing

Growth mindset – eagerness to learn and improve status quo

Preferred Qualifications

Bachelors Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

3-5 years of audit experience, preferably in the financial services and collections industries

Experience in at least one of the following:

Supporting identification of operational risks throughout business processes and systems

Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

Supporting independent control monitoring, including identification of control improvements

Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing

Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

Knowledge and practical experience in application of control theory and professional auditing practices

Proficient with Microsoft tools (Excel, Word, PowerPoint, and SharePoint)

Experience working with big data tools (Hive/SQL)0

Knowledge of consumer protection regulations including the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Telephone Consumer Protection Act, and UDAAP Practices

ORMCM

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Job: Risk

Primary Location: US-Florida-Sunrise

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Tags ORMCM

Req ID: 24018122