Front Desk Area Specialist

Job Overview:

The Area Specialist works independently, and without direct supervision. Possessesstrong communication, telephone, and customer service skills.Stands,greetsand engages residents; checks guests and service providers in/out.Able to understand and react to emergency response and access control procedures; monitors andoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms.

Your Responsibilities :

On Call 24 hours a day, 7 days a week
Me once a week with Hospitality Coordinator/Team Leader.

Be in constant communication withPropertyManager during shift.
Required to learn building specific Emergency Procedures at assigned properties.
Demonstrates excellent customer service,communicationand time management skills.
Monitors and Controls Electronic Security Control Systems.
Attends mandatory Area Specialist meetings

Responds to emergency situations ina timelyand efficient manner.
Monitors and controls access to the building.
Maintains daily log,recordsand forms.
Resolves and follows-up on all complaints/issues.
Maintains a safe and secure environment throughout the building/property(s).

May be assigned other duties by the on-site Property Manager / Coordinator / Team Leader.
Follows safety procedures andmaintainsa safe work environment.
Shifts are subject to change based on property needs.
Needs to read and understand The First Service Residential Employee Handbook / Front Desk General Reference Guide.

Skills and Qualifications :

High school diploma or equivalencyrequired.
Bachelor’s degree from a four (4) year college or University in Hospitality Management preferred.

Two (2) to three (3) years of supervisory experience preferred.
Proficiencyand working knowledge of Microsoft Office Applications including MS Excel, MSWordand MS Outlook preferred.
Effective written and verbal communication skills.
Multiple language fluency is desirable.
Strong customer service, communication and interpersonal skillsrequired.

Physical Requirements:

Ability to lift 30 – 50lbs

Work in an upright standing or sitting position forlong periodsof time.
Handle, finger, grasp and lift objects and packages.
Reach with hands and arms.
Communicate, receive, and exchange ideas and informationby means ofthe spoken and written word.
Ability to navigate the property/building quickly and easily asrequiredto meet the job functions.

Complete all required forms.
Possess knowledge of multi-building operations
Ability to work extended hours, nights, and weekends based on project requirements.
Driving isrequired.

Schedule: Varies

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may berequiredto attend training and other company functions.

Compensation: $18 Hourly

Disclaimer :

The above information in this description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.