Business Process Optimization Supervisor

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

SUMMARY

This position is responsible for executing direction and priorities on behalf of the Business Process Optimization organization. Reporting to the Business Process Optimization Manager, the team lead will provide daily support for the team and help provide clarity on individual priorities to ensure timely execution. This position requires the ability to implement strategy effectively, prioritize responsibilities, provide consistent, professional, and effective leadership, and help allocate projects and tasks accordingly based on team resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are the most significant duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

80% of the time:

Collaboration with key stakeholders within different areas and levels of the business to effectively identify, prioritize and manage project objectives and deliverables.

Balances team and individual responsibilities regarding new and existing tasks, initiatives, small and large projects, annual SMART goals, and other core responsibilities as assigned.

Create, evaluate, and/or update current Operational processes, systems, and workflows to identify areas of improvement and simplification. This includes leading key projects that align with the organizations strategic goals and objectives holistically.

Manage operational development items through Azure DevOps for the business and ERP systems, including but not limited to creating new requests, managing, and prioritizing existing requests with executive leadership, testing, validation and change management to the organization.

Provide regular operational support to business organizations as directed or assigned by the manager.

Active involvement in Organization Change Management and Communication.

Analyze operational processes for efficiency improvements, simplification, and automation.

Measure and monitor key business process reports and escalate trends and area of focus to manager.

20% of the time:

Provide Business Intelligence team support in report validation and end-user training as needed.

Facilitate training on new and existing business processes for the organization.

Including, but not limited to: Virtual, On Site, In Person (travel).

Assist in documentation of business processes, policies, and procedures.

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience:

Bachelor’s Degree required with 6 years in leadership functions/equitable experience.

Job —Specific Knowledge:

To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.

Business process improvement and simplification principles

Ability to effectively prioritize and organize multiple responsibilities

Expertise in Microsoft D365 ERP systems

Professional Collaboration, Communication and Leadership skills

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies.

Technical and Analytical Skills:

Knowledge of Windows Applications and Microsoft Office Programs (Word, PowerPoint, Excel, Visio, OneNote, OneDrive, Dynamics 365).

Ability to execute data analysis to interpret organizational operational process trends and perform root cause analysis to determine action plan.

Working knowledge of Power BI platform for reporting.

Time Management and Communication Skills:

Must be dependable, have good attendance, be punctual and have a positive attitude.

Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within an established time frame.

Requires strong interpersonal skills working with internal and external customers.

Leadership Skills:

Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.

Performs with a high level of initiative exhibiting persistence and willingness to stimulate innovative ideas within the organization.

Takes calculated risks, makes strategic, results-oriented decisions, and accepts responsibility for the results (positive or negative).

Customer Service Skills:

Manages difficult or emotional customer situations.

Solicits customer feedback to improve service.

Responds to requests for service and assistance.

Project Management:

Develops needed project plans based on simplification and optimization projects.

Develops and follows project milestones.

Develops and/or communicates projects to all stakeholders with comprehensive communication plan and any training needs identified.

Teamwork and Interpersonal:

Balances team and individual responsibilities.

Exhibits objectivity and openness to others views.

Able to build morale and group commitments to goals and objectives.

Innovation:

Meets challenges with resourcefulness.

Generates suggestions for improving work.

Develops innovative approaches and ideas

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is:

Regularly required to stand; use hands to handle and talk or hear.

Frequently required to reach with hands and arms.

Continually working on computer.

Travel Requirements up to 25%.

Working Conditions

Office environment. The noise level in the work environment is usually moderate.

Hours of Work

Normal business hours with extended hours as needed.

Flexibility with schedule to meet critical deadlines.

Why work for us?

Competitive pay

Great insurance options with low premiums

Paid vacation and holidays

401K with company match

Extensive on-the-job training

Safety-conscious work environment

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.