Event Manager – Embassy Suites by Hilton South Bend at Notre Dame

Embassy Suites by Hilton South Bend at Notre Dame (https://www.hilton.com/en/hotels/sbneses-embassy-suites-south-bend-at-notre-dame/events/) is looking for its next Event Manager!

Located in the vibrant Eddy Street Commons directly across from the University of Notre Dame, our hotel boasts 10,000 square feet of banquet space and 164 guest rooms, offering an exciting environment for both team members and guests.

Ideal Candidate:

We are seeking an excellent communicator with a true passion for hospitality and a heart for service. The ideal candidate will be detail-oriented and have at least two years of experience in events. If youre ready to make an impact in a fast-paced, dynamic setting, we want to hear from you!

Shift Pattern:Full availability is required.

The Benefits:

Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune . We support the well-being of our team members with a comprehensive benefits package, which includes:

Access to your pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources
Best-in-class paid time off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) with a 15% discount
Debt-free education: (https://stories.hilton.com/releases/hilton-announces-new-education-benefit-through-partnership-with-guild-education) Access to a variety of educational credentials, including college degrees, professional certificates, and more
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs

Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.

What will I be doing?

As an Event Manager, you will be responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure a seamless transition from the pre-event to post-event phases. Your role is vital in providing high-level service and maximizing revenue opportunities by upselling and offering event enhancements.

Position Summary:

Organize, plan, and prioritize duties by developing clear plans and goals.
Communicate effectively with internal and external clients via telephone, email, written documents, or in-person interactions.
Build and maintain strong relationships with clients to set and meet expectations.
Demonstrate thorough knowledge of job systems, products, and processes.
Resolve conflicts and negotiate to handle complaints and disputes.
Influence and sell to both internal and external clients.
Make decisions and solve problems by analyzing issues and determining the best solutions.
Deliver high-quality service by understanding guest needs and providing direction, feedback, and coaching to team members.
Participate in customer site inspections and assist with the sales process when needed. #LI-AT3

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality – Were passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – Were leaders in our industry and in our communities.
Teamwork – Were team players in everything we do.
Ownership – Were the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Catering and Event Services

Title: Event Manager – Embassy Suites by Hilton South Bend at Notre Dame

Location: null

Requisition ID: HOT0B0SS

EOE/AA/Disabled/Veterans