Technical Support Specialist

Job Description

Insight Global is looking for a Technical Support Specialist, responsible for handling user requests and problems as reported, maintaining the integrity and security of the applications, and providing excellent customer service to internal customers.Provides primary hardware installation, setup, and testing of all desktop and laptop systems including board meeting network configuration.

Major Responsibilities

Help Desk/End-User support.

Tracking of help desk tickets utilizing the Information Systems tracking software.

Respond to security issues and virus and other malware notifications and attacks.

Printer and print server management

Document all application and infrastructure changes to change management system.

Basic Windows active directory management and support for users and computers

Provide primary desktop hardware support, installation, and maintenance.

Provide support of all company managed mobile devices.

Hourly Pay/Compensation: $19-$20/hr health/Dental/Vision/401k Benefits

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Globals Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

1 yrs. of IT Customer Service/Help Desk experience

 Must possess excellent written/verbal communication skills and can work with employees at all technical and professional levels.

 Must be willing to seek out additional training when the technical environment requires additional skills and provide basic hardware and software training to users when required.

 Proficient in Microsoft Office Suite products (Excel, Word, Outlook, PowerPoint, Access, Visio)

 Willing and able to assist higher level technicians install, test, implement, administer, or maintain systems, applications, equipment and plans.

 Ability to effectively communicate technical information verbally and in writing, using language that is appropriate to the complexity of the topic and to the understanding of the audience.

 Ability to work as part of a team to complete agency wide initiatives, using strong interpersonal skills.

 Ability to work independently to troubleshoot and resolve general help desk issues, with enthusiastic self-motivation.

 Ability to multi-task and remain organized. Network-Managed AntiVirus Systems

 Solid working knowledge of Microsoft Office 365 (Administration)

 Previous customer service training

 Imaging (cloning) software null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.