Warranty Support Specialist (Remote – Michigan)

About the Role

Location: Remote – Michigan residents

Do you have auto dealership experience and a background in warranty administration or insurance claims? Are you interested in working from home? This could be a fantastic opportunity for you!

As a remote Warranty Support Specialist at Morley, youll use your customer service expertise to help automotive dealerships handle warranty claims from start to finish.

What Youll Do

Counsel service managers

Identify improvements by analyzing expense and frequency trends

Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. – 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

Self-motivated, passionate professional who is enthusiastic, energetic and teamwork-oriented

Strong computer navigation and typing skills (minimum of 35 words per minute) (check your skills with a free typing test (https://www.typingtest.com/) ) (direct link to test: www.typingtest.com)

Excellent analytical and communication skills

Eligibility Requirements

High school diploma or equivalent

Experience in warranty administration and/or insurance claims

Automotive dealership experience (service department and/or warranty administration preferred)

Ability to work shifts within the center’s hours of operation:

Monday – Friday

8 a.m. to 6 p.m. Eastern time

No weekends or late shifts!

Must be able to stick to the schedule reliably, as some queues are time sensitive

Remote Work Requirements

Michigan resident

High-speed internet access at home that you are able to connect to via Ethernet or landline

Secluded and distraction-free work environment

The Remote Experience

Wondering what its like to work for Morley from home? Check out this video (https://mrly.info/h4b) to get a glimpse of a remote associates typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

Medical and prescription coverage, including free annual physicals

Dental and vision insurance

Paid time off

Associate wellness program (earn a reward for getting your annual wellness checkup)

Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match

Flexible spending account

Life insurance

Short- and long-term disability insurance

Benefits to Make Your Life Easier

Teladoc: Free online access to doctors 24/7

24/7 nurse help desk

Patient advocacy: Free 24/7 help with benefit questions and claims issues

Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .

Thank you for your interest in Morley.

Notices

Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork .

Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa .

Click here to view Morleys privacy policy: https://info.morleynet.com/morley-privacy-policy .