Environmental Services System Educator – Full Time – Day Shift – Jackson, MI

GENERAL SUMMARY:

The Educator will develop, implement, maintain and facilitate training programs for all HFHS Environmental Service team members. They will monitor and manage overall EVS department customer satisfaction. In collaboration with EVS leadership and/or hospital leaders, the Educator will determine the time frame, positions and methods needed to build bench strength for internal promotion and improved services.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Assist with design of internal training programs, including formulating lesson plans and determining training methods.

2. Develop learning strategies and plans with business unit leaders based upon deficiencies identified in a needs assessment.

3. Ensure consistent training practices meet HFHS business initiatives and regulatory compliances.

4. Develop, implement and facilitate training sessions and workshops for team members.

5. Identify training requirements and participate in the development and implementation of training plans.

6. Actively listen to concerns/request of customers and stakeholders, in order to identify their needs and resolve their problems.

7. Serve as resource/consultant to all customers with HFHS.

8. Educate and develop rapport with internal/external customer and promote partnership by seeking feedback and responding to customer requests.

9. Promote a patient centered care culture that strives to exceed customer and patient needs, requirements and expectations.

10. Conduct standup training to groups of team members.

11. Maintain and develop competency assessments for all HFHS EVS staff.

12. Analyze course evaluations to judge effectiveness of training sessions and to implement improvements.

13. Conduct all HFHS EVS training sessions and keep records for compliance.

14. Develop maintain and introduce training module supporting infection prevention, patient experience, safety and proper machine use.

15. Collaborate with HFHS HR Talent Selection Team for new hire selection and onboarding.

EDUCATION/EXPERIENCE REQUIRED:

High School Diploma or G.E.D. required.

Three to five (3-5) years of healthcare Housekeeping experience required.

Housekeeping training experience preferred.

Excellent communication skills (verbal & written).

Proficient in Microsoft Office (Word, PowerPoint and Excel).

Additional Information

Organization: Henry Ford Jackson Hospital

Department: Environmental Services

Shift: Day Job

Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.