Regional Customer Solutions Manager

Rexel USA is recognized as a Great Place to Work!

Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies: Rexel, Gexpro, Platt & Mayer.

A career with us offers professional growth, career advancement, unlimited opportunities to learn, and a fun, inclusive culture. We are committed to creating a diverse workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.

Our values are the foundation for how we operate with our employees, customers, and suppliers. We strive to Deliver the Best Customer Experience, Join Forces for Success, Encourage Innovation, Engage People to Develop Their Talents, Trust Each Other, and Enjoy Making a Difference.

If youre driven by collaboration and delivering quality work, join Rexel USA as a Regional Customer Solutions Manager!

The position of Regional Customer Solutions Manager will be based out of our Carrollton, TX Location!

Summary

The Regional Customer Solution Manager is responsible for digital tools, solutions and services to enhance branch and sales team performance. They will lead the testing, training, and rollout of new digital tools, analyze opportunities, and collaborate with cross-functional teams to ensure successful solution implementations. Additionally, they will deliver training, presentations, and collect feedback to showcase the impact of tools and solutions.

What You’ll Do

Drive organizational change and implement digital solutions to enhance branch and sales team performance

Cultivate enthusiasm and interest in customer solutions and digital tools

Develop a deep understanding of all Rexel USA customer solutions to effectively implement them

Identify customer needs, propose solutions, and support deal closures

Lead the testing, training, and rollout of new digital tools, initiatives or other advanced services

Analyze target opportunities and serve as the primary contact for potential solutions

Work cross-functionally to conduct smooth implementations and to grow solutions sales

Deliver training, presentations, and demonstrations both virtually and in-person

Drive and lead innovation of new solutions and enhancements for existing solutions

Collaborate with the Marketing Team to create promotional materials and host events focused on solutions and services

Monitor & report on the Regions digital metrics and collect feedback from users and share success stories to showcase the impact of tools and solutions

Be the voice of the customer

Develop and execute customer solutions adoption plan for the region

Perform other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

Bachelors Degree or Equivalent

2 years commercial or digital product experience

Rexel Customer Solution experience

Electrical Distribution sales

Digital tool development

Knowledge, Skills & Abilities

Self-motivated with a positive attitude and willingness to embrace new approaches

Strong facilitation and listening skills

Excellent written and verbal communication abilities

Technically proficient and quick to learn with a high degree of adaptability

Data analytics and manipulation (use of PowerBi, Excel, etc is critical)

Capable of managing multiple tasks independently with minimal supervision

Team player with strong collaborative skills

Ability to translate customer needs into practical solutions

Proficient in demonstrating technology solutions for customer applications

Comfortable presenting to individuals and groups

Willingness to travel approximately 30% of the time

Excellent communication skills

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment:

Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold None

Exposed to electrical hazards; risk of electrical shock None

Handles or works with potentially dangerous equipment None

Travels to offsite locations Occasionally – up to 20%

Physical Demands:

Sit: Must be able to remain in a stationary position Constantly – at least 51%

Walk: Must be able to move about inside/outside office or work location Constantly – at least 51%

Use hands to finger, handle, or feel: Operates a computer and other office machinery Constantly – at least 51%

Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet None

Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment Occasionally – up to 20%

Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions Constantly – at least 51%

Weight and Force:

Up to 10 pounds Occasionally – up to 20%

Up to 25 pounds Occasionally – up to 20%

Up to 50 pounds None

“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”

Our Benefits Include:

Medical, Dental, and Vision Insurance

Life Insurance

Short-Term and Long-Term Disability Insurance

401K with Employer Match

Paid vacation and sick time

Paid company holidays plus flexible personal days per year

Tuition Reimbursement

Health & Wellness Programs

Flexible Spending Accounts

HSA Accounts

Commuter Transit Benefits

Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.

Employee Discount Programs

Professional Training & Development Programs

Career Advancement Opportunities – We like to promote from within

Regional Customer Solutions Manager

150159

Carrollton, TX

Rexel USA

Marketing Dept.

Sales

Rexel USA is a VEVRAA federal contractor and an EEO/AA employer. (Females/Minorities/Protected Veterans/Individuals with a Disability) We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. If you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation, email staffing@rexelusa.com or call (888) 739-3547