Venue Technology Manager – National Medal of Honor Museum

Description

LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Legends IQ – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter, and Instagram @TheLegendsWay.

ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 15 attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors. Legends manages all operations across ticketing, special events, food & beverage and retail for Attractions partners.

NATIONAL MEDAL OF HONOR MUSEUM

The National Medal of Honor Museum in Arlington, Texas will serve as the premier national institution dedicated to the stories, impact, and legacy of the service members who went on to become Medal of Honor recipients.

Neither a war memorial nor a military museum, the National Medal of Honor Museum is a humbling endeavor that will take visitors on a narrative journey through the life stories of ordinary people who made extraordinary choices above and beyond the call of duty.

The museum footprint encompasses over 100,000 square feet, cornering five acres of waterfront in Arlington, Texas.

Over 31,000 square feet of Exhibition Galleries as well as dedicated spaces for meetings, symposiums, memorials, and ceremonies.

The museum is also headquarters of the National Medal of Honor Griffin Institute, an organization that addresses our nation’s character gap and fills it by focusing on the values and valor of the Medal of Honor and all who have earned it. For more information, visit www.mohmueseum.org.

THE ROLE

Reporting to the Director of Operations, the Venue Technology Manager is responsible for managing the operating technology needs at the National Medal of Honor Museum. The ideal candidate will lead a multidisciplinary team of specialists providing operational support and ensure availability, stability and security of business systems and IT infrastructure platforms. These functions include management of third-party vendors, venue technology projects and upgrades, Audio Visual, Content Management Systems, Point-of-Sale, Desktop support, and daily management support.

ESSENTIAL FUNCTIONS

Supervise a team of venue technicians to deliver on-site Level 1 support for point-of-sale, payment, audio visual, CMS, and various other systems that are critical to business operations.

Schedule, manage, and optimize deployment of hourly venue technology staff inclusive of goal setting and yearly performance reviews.

Define and continually refine pre-opening walk-through checklists that will be necessary to ensure all systems and venue tech are operational.

Train staff and maintain a working knowledge base of all proprietary venue technology.

Create and maintain troubleshooting/escalation guides in line with system provider specifications and operating parameters

Monitor and provide support for all operating system issues.

Ensure applications are maintained and operated consistent with compliance and regulatory requirements e.g. PCI

Manage and optimize 3rd party vendor relationships that are associated with venue technology

Troubleshoot, replace or coordinate replacement of defective hardware

Plan, prepare and coordinate hardware and software upgrades and patches

Maintain an inventory of all hardware devices.

Ensure all technical support issues are logged in Legends ticketing system.

Maintain a thorough knowledge of the organization and adhere to all organizational technology standards.

Maintain an open line of communication with Legends IT group and be the primary point of contact for all IT related issues and inquiries at the venue.

Work with Corporate Infrastructure team to deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.

Meet with the Events and Operations teams to understand and deliver venue technology needs for a variety of special or private events.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor’s Degree in IT related field

3 years of relevant multi-disciplinary venue management ideally in the Hospitality or Tourism industry

Experience with Windows 10 and Microsoft Office 365 suite of products

PCI risk and compliance

3 years of technical supervisory experience

Ability to effectively manage and produce in a matrixed environment

Excellent interpersonal and communication skills

IT Management tools (e.g. Active Directory)

Ability to lift/push/pull up to 30 pounds regularly and occasionally up to 50 pounds.

Experience with an IT ticketing solution to track and manage issues and requests

Experience managing external vendors delivering managed IT services

Relevant technical certifications preferred

A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics

Excellent written and verbal communication skills, with the ability to communicate with all levels of staff

Excellent organizational skills with the ability to prioritize workload and multitask in

a fast-paced environment

Strong problem solving and creative skills, and the ability to exercise sound judgment

High level of integrity and dependability with a strong sense of urgency and result-orientation

Must be able to work varying schedules to reflect the business needs of the organization

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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