ORR QPASO- Quality Assurance Specialist

Description

POSITION SUMMARY:

The ORR Quality Assurance Specialist works in cooperation with the ORR Quality Assurance Manager on company initiatives and works with the PASO leadership team to ensure quality assurance and fidelity of operational processes through continuous analysis for improvement. Under the direct supervision of the ORR Quality Assurance Manager, will also receive functional supervision provided by the Regional Compliance Director for instruction, training and monitoring of assigned tasks.

This position exercises considerable independent judgment to adapt and apply the ORR guidelines and integrate them within existing Rite of Passage policy. The ORR Quality Assurance Specialist will analyze related data and work with the ORR Quality Assurance Manager to identify and develop recommendations for revisions or addendums to procedures. The ORR Quality Assurance Specialist also ensures that these new processes are implemented properly and yield the desired results. The work requires knowledge of Rite of Passage policy, licensing requirements and ORR contractual compliance.

ESSENTIAL FUNCTIONS:

1. Conducts regular audits of ORR related systems, processes and equipment.

2. Review and analyze cases, note deficiencies, and extract data to be verified.

3. Conducts in field or virtual observations of the case management process to identify best practices.

4. Determine compliance with service delivery standards, program requirements, and policies and procedures.

5. Detects inefficiencies or systemic problems and finds solutions accordingly.

6. Creates smooth workflows by eliminating unwanted deviations, defects, and delays.

7. Identifies ROP best practices for implementation in ORR programs to achieve the highest quality.

8. Serves as a member of annual Quality Assurance Monitoring for ORR programs.

9. Assists in project management as directed by the ORR Quality Assurance Manager.

10. Attends weekly management meetings and contributes to achieving teams’ goals.

11. Develops/maintains the process for data collection and analysis of KPI’s.

12. In cooperation with ORR Quality Assurance Manager, prepares and presents KPI’s at team meetings to review and problem-solve potential barriers.

13. Coordinates with various teams to analyze project results and performance.

14. Identifies and manages resources to deliver effective solutions.

15. Ensures the highest standards are maintained to prevent illegal, unethical, or improper conduct and to ensure programs remain in compliance with agency licensing and Rite of Passage policies and procedures.

16. Attends or reviews all ORR-related training and information for new guidance and disseminates information to related parties while ensuring proper implementation.

17. Attends and participates in all required meetings.

18. Other duties as assigned, verbally or in written form.

MARGINAL FUNCTIONS:

1. Conducts public presentations to staff during training opportunities.

2. Ensures the safety, health and welfare of staff and families at all times.

3. Provides encouragement, guidance and resources to staff and families when needed.

4. Models and ensures all program norms are upheld without compromise.

5. Acts as a positive role model and mentor for both staff and families.

6. Treats others with respect, confronts negative behavior and

7. Participates in Site, Region and/or Company events as required.

8. Serves as a member of the Quality Assurance Team and Safety Committee.

MINIMUM QUALIFICATIONS:

1. Possess a BA/BS degree in business/social/human service related field. MA/MS degree preferred.

2. Three years of experience working in quality assurance and/or contract maintenance.

3. Knowledge of ROP systems and programs.

4. Strong knowledge of overall company operations and policies and procedures.

5. Extensive knowledge of multiple state child care regulations.

6. Must meet the requirements to be an eligible driver. Must possess a current State Driver’s License and have an acceptable driving record for the past three (3) years.

7. Strong knowledge of overall company operations and policies and procedures.

8. Ability to pass a criminal background clearance check, drug screen, physical and TB test.

9. Ability to perform work with little or no supervision.

10. Ability to utilize resources available to complete assigned projects.

11. Ability to prepare written reports and correspondence.

12. Ability to understand and follow verbal and written instructions.

13. Ability to effectively communicate, verbally and in writing.

14. Able to work at least 40 hours per week with the possibility of a varied schedule.

15. Must be able to maintain a high level of confidentiality.

16. Must have excellent organization and time management skills.

17. Ability to build and maintain positive internal and external relationships.

18. Ability to provide exemplary customer service to all employees and outside constituents.

19. Ability to function independently and as a member of a team in a multi-task environment.

20. Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and rapidly changing business conditions.

21. Proficient in the use of computers and associated software.

Qualifications

Behaviors

Required

Thought Provoking: Capable of making others think deeply on a subject

Team Player: Works well as a member of a group

Functional Expert: Considered a thought leader on a subject

Dedicated: Devoted to a task or purpose with loyalty or integrity

Innovative: Consistently introduces new ideas and demonstrates original thinking

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

Leader: Inspires teammates to follow them

Motivations

Required

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter: Inspired to perform without outside help

Peer Recognition: Inspired to perform well by the praise of coworkers

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Job Security: Inspired to perform well by the knowledge that your job is safe

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion: Inspired to perform well by the completion of tasks

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Financial: Inspired to perform well by monetary reimbursement

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Education

Required

Bachelors or better

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)