Housing Case Manager

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13 facilities with 22 micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

Housing Case Manager is a community-based, high-engagement role wherein direct transitional care is provided to moderately sized caseloads composed of clients across our service county. Individuals in this role will have to be adaptive, resource-savvy, personable, team-oriented, and have advanced critical thinking skills. This role requires both remote and in-person engagement when necessary, and is focused on delivery of optimal transitional care to homeless and other vulnerable populations. 

The pay range for this position is $22.00 – $25.00 per hour, depending on experience. 

Responsibilities

Search for and develop housing inventory for programs across agency

Develop relationships with property managers and landlords to support housing inventory

Conduct housing inspections to meet HUD Housing Habitability

Conduct housing utility inspections and complete reports

Conduct rent reasonableness reports to meet HUD Housing Habitability

Confirm client rent payments monthly

Assist case managers and clients in housing applications, searches and connections

Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility. Acts above reproach in all that is done on behalf of Illumination Foundation.

Models openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation.

Must accept personal responsibility and accountability for performance of duties.

Must maintain confidentiality of work related information and materials.

Expectations

Prioritize individual and client health and safety.

Be able to meet targets and work under pressure.

Communicate with tact and professionalism.

Set and maintain healthy boundaries with clients.

Demonstrate the ability to maintain confidentiality of client information and work related information/materials

Uphold Illumination Foundation’s Guiding Principles of Integrity, Humility, Sustainable Compassion, Quest for Knowledge and Critical Thinking, Client-Centered Care, Innovation, Advocacy, and Stewardship and Compliance.

Preferred Experience/Minimum Qualifications

Required:

Valid CA Driver’s License and eligibility for company vehicle insurance.

High School Diploma or equivalent.

Customer and client relations skills

Proficiency in Google Suite (Mail, Docs, Sheets, Calendar).

Understanding of and ability to conduct HUD Housing inspections and reports

Understanding of housing rental market and property management

Preferred:

3 years relevant experience Sales and Property Management Preferred

Bilingual in English and Spanish.

Benefits

Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan

Dental and Vision Insurance

Life, AD&D and LTD Insurance funded 100% by Illumination Foundation

Employee Assistance Program

Professional Development Reimbursement

401K with Company Matching

10 days vacation PTO/year

6 days sick PTO/year

10 days holiday PTO/year

Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans

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