Account Manager & Sales Coordinator

Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Position: Account Manager & Sales Coordinator

As the Account Manager & Sales Coordinator, you will be responsible for retaining business by acting as the direct point of contact for assigned customers. You will also manage customer pricing requests and review custom projects and opportunities. This role requires direct interaction with customers and internal coordination with Sales & Operations through various communication channels including phone, email, written correspondence, and in-person meetings.

Core Responsibilities & Duties:

Maintain and update customer files

Ensure customers complete necessary paperwork, including Credit Applications, rate tariffs, Terms & Conditions, and TSA Validation Forms and letters

Manage the Aging Summary to ensure all accounts are within terms

Establish tariffs and complete RFPs with the support and approval of the Director

Analyze individual P&L reports to assess account profitability and ensure tariffs or quotes capture the necessary revenue

Collaborate with the quote department to develop rates

Complete and update SOPs to ensure all customer operational needs are met and Operations clearly understands specific account service expectations

Assist with proactive communication regarding any service delays or other issues with PLC customers, ensuring Operations follows up appropriately

Follow up on assigned sales leads

Complete weekly sales summaries and document all customer interactions in the CRM system

Other duties as assigned

Job Requirements & Qualifications:

Proficiency with Microsoft Office programs, including Excel, Word and Outlook

5 years related experience or training; or an equivalent combination of education and experience

What We Offer:

Competitive base salary

Paid time off within the first year of employment, sick time and holidays

Company provided life insurance

Health, vision, and dental insurance options

Commuter benefit plan

Optional supplemental life insurance

401(k)

Wellness program

A great place to work with a terrific culture

About Us

About the Team