CUSTOMER SERVICE REPRESENTATIVE I NON-CAREER

CUSTOMER SERVICE REPRESENTATIVE I NON-CAREER

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CUSTOMER SERVICE REPRESENTATIVE I NON-CAREER

Salary

$20.67 – $27.96 Hourly

Location

City of Long Beach, CA

Job Type

Unclassified – Part-Time, Seasonal

Job Number

FM24-078

Department

Financial Management – (UC)

Opening Date

10/08/2024

Closing Date

10/22/2024 11:59 PM Pacific

Max Number of Applicants

100

Description

Benefits

Questions

DESCRIPTION

The City of Long Beach, Department of Financial Management, is in search of two (2) Customer Service Representative I Non-Career positions to support the Business Services Bureau. These positions will be part of the Business License Division and will be an integral part of the team that assists and supports the local business community.

Non-Career employees are allowed a maximum of 1,600 work hours available over a 12-month period and are considered temporary, at-will employees who are not typically eligible for benefits. However, non-career employees may qualify for health coverage and sick leave accruals subject to applicable federal and state provisions.

EXAMPLES OF DUTIES

Answers customer questions at public counter, over phone, and dedicated email account regarding business licenses;

Processes business license applications;

Processes garage sale applications;

Receives block sale applications and verifies all requirements are met;

Sorts mail and gives it to proper License Inspector;

Assists with support for sidewalk vending program; and

Per forms other related duties as required.

REQUIREMENTS TO FILE

One (1) year of recent clerical or customer service experience.

Ability to utilize Microsoft Office software (Word and Excel).

Ability to exercise tact, judgment, and patience in assisting the public.

A valid motor operator’s license, or the ability to arrange necessary and timely transportation for field travel.

Willingness to work an irregular schedule, including nights, graveyard shifts, weekends, and holidays.

SELECTION PROCEDURE

This recruitment will close at 11:59 PM Pacific Time on Tuesday, October 22, 2024or until 100 applications have been received, whichever occurs first. To be considered, please submit an online application, including a cover letter, resume, and proof of education (if qualifying with a degree) in PDF format. Applications that fail to include all necessary documents will be considered incomplete and will not be taken into consideration.

Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. For questions regarding this recruitment, please call (562) 570-6927.

The City of Long Beach is an Equal Opportunity Employer . We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act . You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act

The City of Long Beach is committed to maintaining fairness and transparency in our hiring practices. We believe in providing equal opportunities to all applicants and ensuring that every applicant is evaluated based on their qualifications and merit. If you believe that you have been unjustly disqualified based on minimum qualifications for an unclassified job opportunity, you have the right to appeal the decision. Find out more about the Applicant Appeal Process by visiting Applicant Appeal Process (longbeach.gov) (https://www.longbeach.gov/hr/about-us/talent-acquisition/applicant-appeal-process/) .

The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please contact 562-570-7287.

For technical support with your governmentjobs.com application, please contact (855) 524-5627.

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01

INSTRUCTIONS:The purpose of these supplemental questions is to derive more specific information about the qualifications of applicants for this position. Applicants must clearly demonstrate their qualifying experience. These questions will serve as the basis for qualifying candidates for advancement into the selection process. Do you understand the information in the statement above?

Yes

No

02

MINIMUM REQUIREMENTS:Do you have One (1) year of recent clerical or customer service experience?

Yes, I have One (1) year of recent clerical or customer service experience.

No, I do not have One (1) year of recent clerical or customer service experience.

03

Do you have the ability to utilize Microsoft Office software (Word and Excel)?

Yes

No

04

Do you have the ability to exercise tact, judgment, and patience in assisting the public?

Yes

No

05

Do you have a valid motor vehicle operator license or the ability to arrange necessary and timely transportation for field travel?

Yes, I have a valid motor vehicle operator license or the ability to arrange necessary and timely transportation for field travel.

No, I do not.

06

Are you willing and able to work to an irregular schedule, including nights, graveyard shifts, weekends, and holidays as needed?

Yes

No

07

REQUIRED ATTACHMENTS NOTICE:I understand that required documents, such as resumes, cover letters, degrees, transcripts, certificates, or licenses, must be uploaded to my online application in PDF format at the time of filing. I also understand that any proofs submitted must contain either my name or other identifying characteristic on the form, that proof of education for academic degrees must indicate degree conferral, and that proof of education for degrees or units outside the United States must include proof of educational equivalency.

Yes

No

08

This position requires you to attach a cover letter and a resume, Did you attach your cover letter and resume in PDF format?

Yes

No

09

CERTIFICATION STATEMENT:I hereby certify that all information provided in my online application, including the Supplemental Questionnaire, is true and complete to the best of my knowledge. I acknowledge that the department may contact my current and past employers or educators to verify the information that I have provided in my application. I understand that any falsification or omission of material facts disqualifies me from further consideration for this recruitment. To certify the above statement, please type your full name below.

Required Question

Agency

City of Long Beach

Department

Financial Management – (UC)

Address

411 W. Ocean Blvd., 6th Fl

Long Beach, California, 90802

Phone

(562) 570-6237

Website

https://www.governmentjobs.com/careers/longbeach

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