Staff Software Engineer – Observability Federal

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

The Observability team is responsible for providing frameworks, tools, and APIs to allow all ServiceNow engineers and developers to better understand the behavior of features, services, and infrastructure they own and maintain. We teach product, infrastructure, and systems teams how to appropriately monitor features and services they own, provides visualization for monitoring distributed systems, reduces operational overhead by providing actionable insights, and helps deliver unmatched availability to our customers.

Please Note: This position will include supporting our US Federal customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

What you get to do in this role:

Deploy and scale our Observability infrastructure

Define best practices around making our systems and services measurable and work with our various teams to get those best practices applied

Collaborate with our Engineering teams to ensure our infrastructure is emitting the right metrics

Collect, aggregate and visualize the collected metrics to provide actionable insight

Work with management to procure and deploy commercial or open-source tools focused on network & system availability, performance and capacity monitoring, alarming and management

Identify, define and develop common interfaces (APIs) which could be used for querying databases , craft metrics, or analyze problems

Participate in rotation on-call schedule with other team members for the systems developed.

The candidate should have a solid foundation in networking monitoring and management technologies. A proven track record and experience in designing, developing, testing, and running network monitoring solutions is a must.

To be successful in this role you have:

6 years of Observability, Site Reliability, and tool development experience

Strong coding abilities with Python, Go with a focus on API and integrations

Proven experience with Software Development Lifecycles including infrastructure as code, configuration management, CI/CD technology processes and source code repositories

Must have 4 yrs Experience building observability & Large Scale monitoring solutions (e.g. InfluxDB, Prometheus, Thanos, Telegraph, Grafana)

Good foundation in network monitoring technologies. This can include SNMP, Netflow, IPFIX

Knowledge of network vendor technologies and protocols is a plus (Cisco, Juniper, F5, Paloalto, MPLS, BGP, OSPF)

Working knowledge of Java, HTML, or Unix scripting would be a plus

Experience with Openconfig, OpenTelemetry, Kafka, ELK stack, Ansible would be a plus

Experience in APM, NPM, end user monitoring would be a plus

Familiarity with virtualization and cloud infrastructure technologies is a plus

Excellent analytical, strategic planning, written and oral communication skills

Good team player, attention to detail and ability to work well with others

Master or Bachelors Degree in Computer Science, Computer Engineering or related field.

GCS-23

For positions in this location, we offer a base pay of $158,500 – $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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