Principal Data Platform Software Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team:

ServiceNow’s RaptorDB (https://www.servicenow.com/products/raptordb.html), based on PostgreSQL, acts as a foundational data layer that allows ServiceNow customers to process massive volumes of transactional data on the Now Platform in real time. It adds analytical capabilities to meet advanced reporting and data mining needs. This team is building the core of RaptorDB, a HTAP or OLxP database that is perfect for the type of workloads ServiceNow runs. Even the smallest optimization can have a dramatic impact on our customers and our bottom line.

We are looking for an experienced database architect with C/C knowledge who wants to contribute to designing and building the very core of RaptorDB. You will work in a team of highly experienced architects to guide the team solving challenging problems. Our work is based on extending PostgreSQL with significant in-house enhancements and unique features. This is your opportunity to co-author cutting edge database software used at massive scale.

What you get to do in this role:  

You’ll collaborate with our RaptorDB teams with 15 dedicated database-internals engineers.

Build the next-gen database platform using and contributing to the latest open-source technologies

Analyze storage/memory/compute performance and scalability bottlenecks in the system and build targeted software solutions

Develop complex and creative solutions with quality modern C/C code and a highly automated build and test infrastructure

Improve reliability and observability by designing and building self-diagnostic and self-healing system capabilities

Partner with core and cross-functional teams to create the next-generation database engine powering ServiceNow

To be successful in this role you have:

In depth knowledge of computer and general systems architecture (threads, networking, kernel, memory, etc.)

Excellent skills in object-oriented programming, strong C/C and strong SQL knowledge

In-depth understanding of the internals of one of the following databases or systems: PostgreSQL, MariaDB/MySQL, Oracle, AWS Aurora, AWS RDS, Redshift, AlloyDB, Spanner, or similar products

Experience in test-driven development

Solid understanding and experience with agile software development methodologies and working in a large, ambitious team

Ability to handle multiple competing priorities in a fast-paced environment

Skill to manage your own complex tasks, know when to synchronize and re-align with the other architects, and lead team members working with you

Strong problem-solving and analytical skills and the ability to communicate them effectively

A passion for learning new technologies and an itch to code

Experience working with at least one of OS kernel, memory manager, multi-threaded software modules, or distributed systems

Nice to have:

Contributed to the development of a relational database

Qualifications

10 years of experience developing professional software

Experience with deep knowledge of database systems

Proven track record of delivering modules or software features end-to-end

Ability to handle multiple competing priorities in a fast-paced environment

Proficiency in C/C and SQL

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $233,500 – $408,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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