Senior Product Manager, Global Trade Services – Tech Strategy

Description

The Tech Strategy team for Global Trade Services (GTS) is looking for a Sr. Product Manager with an ability to deliver continuous improvements with impact. Our team currently manages 30 existing Tech solutions, 400 data tables, 2k Datanet-based processes, 30 customer-facing dashboards, and 300 AWS servicing pipelines to support all PC and Trade program functions. The lean nature of our team introduces tension between speed/delivery and quality/standards which: 1) negatively impacts the Customer Experience (CX) for our program customers; 2) prevents prioritization of operational efficiency efforts; and 3) limits our influence. To bridge this gap, we are looking for a highly capable Sr. PM to focus on new or incremental processes, drive customer engagement strategy, and standardize communications.

This self-driven individual will regularly dive deep to understand the complexities of product/data management within a Trade environment, identify the biggest opportunities to improve communications and then drive a strategy to achieve those goals. They will have a high-level understanding of the organizational program structure, operations and workflows and marry that understanding with working knowledge of the products and technology supporting these activities.

Key job responsibilities

– Process improvements that increase visibility and transparency across Product and Tech. For example, deep-dive the sprint review process and ask the questions such as: is it easy/possible to compare requests? Is progress and status clear? Does the prioritization process make sense? Do both sides feel they are armed with the knowledge they need?

– Development and implementation of a holistic customer engagement framework between Product and program customers with the goal of improved awareness and utilization. For example, scrutinize existing communication mechanisms (e.g., Launch Announcements, Flash reports, etc.), source customer feedback – what do they want to know? When? And for what purpose? How do they best process/digest this information? Using data, present a communications/engagement strategy and drive roadmap to execution.

– Deliver and drive an updated Operational Planning process document for GTS Tech Strategy, including Product and Data. Using post-mortems as a starting point, dive into the existing process and incorporate FB from Tech, Data, Program and business stakeholders to identify key gaps and prioritize problems to solve for the upcoming OP1/OP2 cycles.

– Drive centralized Product/Tech documentation and plan for ongoing maintenance. Include organization of product documents such as Project artifacts, Internal SOPs, user guides, etc., as well as updated Wiki content.

– Coordinate inputs across the Product and Data teams for all outbound standardized communications (e.g., org-wide MBRs, OP1, Kingpin goal updates, etc.).

About the team

At Amazon, were working to be the most customer-centric company on earth. We are a team of exceptionally talented, bright, and driven people. The Global Trade Services (GTS) team helps deliver hundreds of thousands of items each day, obsessing over the export and import compliance requirements globally so that our customers, vendors, sellers, and internal businesses can reliably send, transmit, and receive a broad range of products, software, and technology. The GTS Global Export team is dedicated to creating efficient processes that meet demanding cross border regulations, while minimizing impact to the business.

Basic Qualifications

– Bachelors degree or equivalent

– 5 years of product or program management, product marketing, business development or technology experience

– Experience owning/driving roadmap strategy and definition

– Experience with end to end product delivery

– Experience with feature delivery and tradeoffs of a product

– Experience as a product manager or owner

– Experience owning technology products

Preferred Qualifications

– Masters degree or equivalent

– Experience in influencing senior leadership through data driven insights

– Experience working across functional teams and senior stakeholders

– Experience in delivering end-to-end customer research studies, including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.