IT Support

IT Support
BCforward is currently seeking a highly motivated IT Support Technician role in Remote
Position Title: IT Support Technician
Location: Bothell, WA 98021
Anticipated Start Date: Tentative start Date 10/28/2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 12 Months Contract with possibilities for Conversion
Job Type: Contract: 40hr/ week
Pay Range: $22.19 – $23.62/hr on W2
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
Responsibilities
Assists in investigating and resolving complex installations and maintenance matters of significance.
Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analysis and prepares reports on system problem trends and issues
Basic Qualifications
5 of field support experience
Ticket and asset management
Strong hardware/software installation, support, and troubleshooting
Windows XP, 10, and 11 experience
Mac OS and iOS support
Network Printer, HP configuration, consumable swaps, and moves
Experience with Active Directory, MS Office, phone security, OS365
Requires Networking troubleshooting and support
Support skills for VPN connectivity and security
Configuring new PCs/notebooks via imaging, SCCM and standalone
Remote Install software/hardware and support
Knowledge of basic networking concepts and Hands&Eyes support
Lift and carry up to 40lbs
Preferred Education and Training
High school or G.E.D.
Lenovo or other vendor certifications
CompTia A, Network/Security (Preferred but not required)
Apple training (preferred but not required)
Work Environment
Office environment
Walk up kiosk/ vending and lock / network printers
Data Center or Telco Closet
May require weekend work for Critical and High Priority support only
Will require shift work/On-call coverage
Keywords:
IT Support, SCCM, Windows, Tickets
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Who to Contact: Sai Durga
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforwards 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clie
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