Manager Care Coordination Operations

## Manager Care Coordination Operations

Salary FT Benefits Full-TimeManagement
Portsmouth, Portsmouth, NH, US
7 days agoRequisition ID:2166

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AtFedPoint, we are dedicated to providing exceptional advocacy and support for individuals navigating long-term care services. Our Care Coordination Department plays a vital role in ensuring that our enrollees receive the information, resources, and services they need. We are committed to fostering a collaborative and supportive environment for our team members as we work together to enhance the quality of care for our clients.

Position Overview:

We are seeking an experiencedManager, Care Coordination Operationsto oversee and guide the daily management of our Care Coordination Department. This role is pivotal in ensuring that all aspects of care coordinationincluding information and referral services, benefit eligibility, recertification, authorizations, quality assurance, and customer relationsare executed effectively and efficiently. The successful candidate will also focus on coaching and developing team leaders and members to optimize our operational performance.

Key Responsibilities:

1. Operations Management (50%):

– Oversee day-to-day operations of the Care Coordination Department, ensuring timely and accurate workflow and benefit determinations.
– Enhance operational management systems and implement best practices to improve efficiency.
– Develop, manage, and monitor departmental budgets and forecasts, using financial data to inform strategies that enhance customer experience and reduce costs.
– Ensure that policies, procedures, workflows, and training manuals are created, maintained, and effectively communicated.
– Implement reporting dashboards and track care coordination metrics to identify trends and areas for improvement.
– Collaborate with customer service to resolve complex care coordination inquiries.
– Interface with auditors, providing necessary information and demonstrating sound judgment in interactions.

2. People Management (40%):

– Lead the ongoing coaching, training, and development of the Care Coordination team, fostering a culture of continuous improvement.
– Conduct weekly meetings with direct reports to discuss progress, challenges, and departmental objectives.
– Collaborate with team leads to develop individual performance objectives that align with department goals.
– Manage employee performance effectively, including delivering evaluations and feedback.
– Actively participate in recruitment to attract and retain top-quality talent.
– Engage with the team to monitor and enhance employee engagement and morale.

3. Cross-Functional Collaboration (10%):

– Represent the Care Coordination Department on assigned projects and initiatives.
– Participate in cross-functional meetings to streamline processes and enhance interdepartmental collaboration.
– Undertake special projects as assigned, contributing to overall departmental goals and objectives.

Qualifications:

– Thorough knowledge of long-term care business, product, and marketplace; LTCI experience preferred
– 5 years of experience in insurance operations required
– 5 years of previous management/supervisory experience and proven ability to manage people and provide effective coaching required

Are you ready for anofficesetting with a purely administrative role?

?? Location: Portsmouth, NH – HYBRID 2 days in office

?? Full-Time Position M-F with core business hours

Why Join Us?

Our mission is to grow and modernize insurance and benefits programs for federal agencies, military service organizations, insurers, and other select clients and partners by providing customized administrative services, well-designed and secure platforms, and an exceptional experience for customers.

At FedPoint, we offer a dynamic work environment where innovation and co laboration are encouraged. Youll have the opportunity to make a significant impact while honing your administrative service skills and advancing your career.

In addition to working for a company with great people and an excellent reputation,whats in it for you?

– Generous401k plan: 100% match of employees contribution, up to a maximum of 6% salary, vests immediately.
– Lots ofpaid time off:3 weeks vacation, 7 sick days, 3 personal days, and 12 paid holidays!
– Competitive benefitsinclude health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
– 6 weeks fully-paidparental leave
– Tuition reimbursementprogram to support career goals.
– Corporategiving and matchinggifts program.
– Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
– A wide variety of personal, professional, andcareer development programs.
– Comprehensivewellness programoffering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the companys affirmative action plan, policy statement or have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603)433-4500.[Equal Employment Opportunity Posters](https://gcc02.safelinks.protection.outlook.com/?url=https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htmanddata=05%7C02%7Cjallen@fedpointusa.com%7Cbdfa2da39292425607ca08dc4f648fce%7C76b7e3e72ebf49a7bb26500f7a43628a%7C0%7C0%7C638472540525302510%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=%7C0%7C%7C%7Candsdata=CU3/aCCHIbC8lQ9KL25qGTJIr7dUJuzDh7nRJfTr%20QM=andreserved=0){target=”blank”}