#70215 – Mgr- Physician Practice II

Northern Light Maine Coast Hospital

Department: Primary Care – Pediatric

Position is located: Northern Light Maine Coast Hospital

Work Type: Full Time

Hours Per Week: 40 Hours per Week

Work Schedule: 7:30 AM to 5:00 PM

Summary:

The Practice Manager II is responsible for operational management of one or more Physician Practices. Required to exercise a high degree of independent judgement and creativity to identify opportunities, analyze data, develop initiatives and solutions, and meet program goals. Oversees personnel, patient satisfaction, quality improvement either independently or in collaboration with the Director.

Responsibilities:

Supervise daily Practice operations as well as providing hands on support as needed.

Exercises leadership style that fosters collaboration, cooperation, and team building.

Takes appropriate action to recognize staff for achievements and celebrate accomplishments.

Annual evaluations to include goal setting.

Provides ongoing supervision to support staff, promoting teamwork, excellence in job performance, and following the disciplinary procedure as warranted.

Uses PTO appropriately.

Participates in annual mandatory in-service-Health Stream.

Supports staff in their duties during peak times or during absenteeism.

Mentor and assist in training and onboarding new Practice Managers.

Collaborates with other departments and/or external services to achieve departmental/organizational goals.

Oversees staff schedules, reviews time sheets, approves all PTO and overtime.

Other duties as assigned.

Other Information:

Competencies and Skills

Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.

Adobe Acrobat

Applies Business Acumen: Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.

Arithmetic

Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

Electronic medical record software.

Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

Cyber Security

Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing ones behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organizations benefit.

Develops Self and Others: Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences level.

Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.

Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others actions and decisions with and without express authority.

Human Capital, Supply Chain and Financial Software.

Types at 60 words per minute. (only to be used as a condition of employment)

Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.

Word processing, spreadsheets, data entry, database experience and other computer related skills.

Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.

Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.

MS Teams

Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.

Multi-line phone, scanner, photocopier, fax, and internet.

Experience with operating a network.

OneNote

Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

Public Speaking

Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability.

Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.

Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

Business intelligence and data analysis software.

Troubleshooting

Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

Zoom

Education

Required Bachelors Degree

Required Experience

1 year/years of Leadership Experience

2 year/years of Relevant Work Experience

Working Conditions

Potential exposure to abusive and/or aggressive people.

Potential exposure to diseases or infections.

Work with computers, typing, reading or writing.

Work beyond the regularly scheduled hours.

Lifting, moving and loading less than 20 pounds.

Lifting, moving and loading 20 to 30 pounds.

Prolonged periods of sitting.

Prolonged periods of standing.

Prolonged periods of walking.

Position #70215 – Mgr- Physician Practice IILocation Req ID null