Customer Service Rep (CSR) – Behavioral Health (Bilingual Spanish)

Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. Rushford Center, one of Connecticut’s leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services. Job Summary Focuses on excellent internal and external customer service. Provides dedicated support to programs and/or departments as a member of a team to ensure team coverage to all critical functions. Commitment to access to services, quality and financial strength of organization. Qualifications High School Diploma/GED required Associates Degree or Bachelors Degree preferred Bilingual in Spanish Minimum of two years- experience in an administrative, customer service or healthcare reimbursement environment Extensive experience in healthcare customer service considered in lieu of other experience Strong computer skills including proficiency in Microsoft Office and databases (client accounts software) Exceptional organizational skills, with attention to detail; excellent communication skills (verbal & written) Self motivated and independent individual willing to work in a team environment As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of: Medical and dental benefits 401(k) plan with employer match Generous paid time off with accrual starting on the date of hire, including six paid holidays Additional voluntary benefits as well as employee discount programs With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. Job: Customer Service Representative Organization: Rushford Title: Customer Service Rep (CSR) – Behavioral Health (Bilingual Spanish) Location: Connecticut-Meriden-Rushford Center Inc Meriden (10172) Requisition ID: 24163328