Airport Shuttle Supervisor

Overview

Compensation: $29.26 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) .

This position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners.

Essential Functions

Conducts quality improvement inspections within assigned areas of responsibility

Ensures safety and satisfaction levels are meeting and/or exceeding expectations

Assures the highest quality of customer satisfaction

Assists with Training and Development

Provides guidance to Bus Operators and Fueler/Cleaners

Monitor the rotation of buses in service

Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.

Leads and participates in a team to ensure the successful operation of the shuttle bus service

Conduct safety observations

Complete daily operational reports

Report performance issues to Management

Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.

Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

Capability of working various shifts as Operations is 24/7

Responsibilities

Provides leadership and direction to team members

Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors

Provides positive coaching to team members

Assists with the training of team members

Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules

Reports damaged, broken and out of work features/items

Coordinate scheduling for extra service requests by client

Oversees and performs additional service requests

Provides training to all new team members

Attends and participates in all meeting and training sessions

Completes time sheets, validates time sheet accuracy, and delivers time sheets to office.

Performs all tasks and duties required of your team

Assign buses to Bus Operators

Assign tasks to Fueler/Cleaners

Complete required reports

Email communications

Can be positioned at Dispatch or in the Field

Miscellaneous duties as assigned

Ability to work in various weather conditions

Qualifications

Must have a valid CDL B with Passenger endorsement

Microsoft Suite

Preferred Qualifications:

Customer Service Experience

1 year of similar work experience

Proficiencies with the use of online applications and Microsoft Office

REQNUMBER: 99768

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.