Customer Service Associate- Patient Financial Services

Job Requisition: REQ3062 Employment Type: Full-Time Shift: Days Hours Per Week: 40 hours

Hiring Range : $16.48- $22.05

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Reponsibilities:

Monitors patients’ self-pay balances. Able to assist patients/families with billing questions.

Responsible for assisting patients with itemized billing. Identifies and corrects billing information when applicable, updates patient demographics information as needed.

Orders itemized bills for patients and insurance companies when requested.

Handles customer service inquiries and problems. Disseminates patient disputes/inquires that may require special attention.

Monitors patient budget accounts

Reviews patient accounts to be placed with an outside collection agency.

Receives patient payments and posts to correct patient accounts.

Manages incoming calls and assists patients with adding/adjusting insurance information, processing payment requests and reviewing current account information as needed.

Processes Financial Assistance Applications. Ensures all necessary documentation is obtained.

Generates approval/denial letters. Keeps track of all patients who have applied for financial assistance, which is crucial for the Exhibit 50 report for the state. Proactively reaches out to patients whose financial assistance is about to expire and sends renewal letters with an application.

Calculates accurate patient responsibility of approved assistance program.

Required Skills and Attributes

Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of he job.

·Must be able to multitask while remaining professional, focused, composed and positive.

Excellent customer service skills. Displays integrity, friendliness, and compassion. Must be able to establish an appropriate and effective rapport with others.

Demonstrates flexibility

Takes initiative

Able to work in a fast-paced environment

Embraces new opportunities to grow both personally and professionally.

Effective critical thinking and problem-solving skills.

Proficient with various Microsoft Office products (Word and Excel). Strong organizational skills.

Effective interpersonal skills.

Ability to take and follow direction in a positive and appropriate manner.

Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.

Education, Training & Experience

High school diploma or GED required. One (1) year of secretarial/administrative experience preferred. Must have experience with utilizing a computer. Must be able to speak, read, write and follow instructions in English.