Front Office Supervisor

Description

Key Duties and Responsibilities:

To ensure high level of positive guest comments

Promote/sell in-house venues of hotel and waterpark

Resolve guest concerns quickly, professionally, and effectively

Continuous training of staff in Guest Service

To increase revenues by controlling labor and other costs

Investigate and resolve guest concerns in a courteous and professional manner

To ensure maintenance and cleanliness of Front Office

Multi task between reservations and the front desk responsibilities when Front Desk Supervisor in not available

All other job duties as assigned by management.

ORGANIZATIONAL RELATIONSHIPS:

Reports to Business Operations Manager.

SKILLS AND QUALIFICATIONS:

High School diploma or equivalent.

Bachelor’s Degree in Hospitality preferred

Up to 6 months experience in Front Office or related field preferred

Must be able to speak, understand, read and write English

Exceptional work ethic and attention to detail

Computer literacy, plus knowledge of Microsoft Office and Opera products is desired

Must be able to be on feet for a period of up to four (4) hours in length

Possess ability to effectively promote and market all hotel and waterpark services

Possess leadership and ability to communicate in a professional manner

Possess ability to motivate, develop, and direct staff as they work

Must be able to work weekends, holidays, and other shifts as necessary

Valid Driver’s License and a clear driving record.

Salary Range: $20.00- $22.00/hr