Manager of Workforce Management (UKG)

The Opportunity

Delaware North is hiring a full-time Manager of Workforce Management, UKG to join our team in Buffalo, New York. As a Manager of Workforce Management, you will be responsible for overseeing all aspects of the company’s workforce management systems, including time tracking, scheduling, and optimizing labor management strategies. If you have strong leadership skills and a deep understanding of UKG systems, this role offers a great opportunity to drive efficiency and innovation in workforce operations.

Pay

Minimum – Anticipated Maximum Base Salary: $95900 – $129400 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

Benefits

At Delaware North, we care about our team members personal and professional journeys. These are just some of the benefits we offer:

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on level, as well as individual, company, and location performance

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certification reimbursement

Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

Conduct operational reviews with leadership to assess system performance, provide analysis, and recommend improvements

Collaborate with various departments to implement solutions that enhance production and user experience

Identify capability gaps, develop strategies, and implement process improvements, ensuring documentation and testing are completed

Ensure data integrity through audits, maintain accurate documentation, and develop training resources

Oversee and manage all workforce management functions, including timekeeping, forecasting, and scheduling within the UKG platform, while leading the Workforce Management team to ensure compliance and efficiency

Qualifications

Bachelors degree in business, finance, operations, workforce administration, human resources, information technology, or a related field

CPP or FPC certification strongly preferred, with a minimum of 5 years of experience in multi-state, high-volume payroll, workforce management, or HRIS systems

UKG (Ultimate Kronos Group) Pro Workforce Management or Dimensions experience required

At least 5 years of leadership experience, with demonstrated ability to manage and motivate teams effectively

Strong project management skills, with a self-starter mentality and the ability to inspire others

Advanced knowledge of Microsoft Excel and expertise in UKG, Workday, or similar systems, with the capacity to learn new financial and HR systems quickly

Experience with Six Sigma and union contracts is a plus

Union experience a plus

Shift Details

Day shift

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.