Customer Experience Representative

Overview

Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at The Erie International Airport !

This is a great opportunity to work with a fantastic team and get experience with a well known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture.

The responsibilities in this position include providing a high level of customer service to customers, primarily face-to-face and supporting their rental needs. The CXR will also offer company approved services and products to provide a positive experience for all customers. This individual facilitates the rental process through verifying all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays 18.00 / hour. The rotating schedule is listed below:

Week 1:Sunday 12:00pm – 6:00pmMonday 12:00pm- 6:00pmTuesday 9:30am – 5:30pmWednesday OFFThursday 9:30am- 5:30pmFriday 9:30am – 5:30pmSaturday 12:00pm – 6:00pmWeek 2:Sunday – OffMonday- 9:30am – 5:30pmTuesday 9:30am – 5:30pmWednesday 3:00pm – 11:00pmThursday 9:30am – 5:30pmFriday 9:30am – 5:30pmSaturday – Off

In addition to this compensation, we offer a comprehensive benefits package which includes:

Medical, dental, and vision insurance options

Paid vacation time

Paid Holidays

401(k) with company match

Profit sharing

Employee discounts

Responsibilities

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old

Must have a valid drivers license with no more than 2 moving violation or at-fault accident in the past 3 years

No drug, alcohol related convictions on driving record in the past 3 years (ie., DUI/DWI).

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Must be willing to work at the Erie International Airport location

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.