Manager of Clinical Services

Description

ESSENTIAL FUNCTIONS:

• Provide oversight and support to all clinical operations in areas assigned. • Provide oversight and monitor clinical services as it relates to service provision, treatment and access.• Review and analyze clinical and operational performance results. Develop plans for improvement as needed.• Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.• Develop and implement behavioral health processes, procedures and policies across programs.• Participate in daily, weekly, monthly and annual planning and reporting processes as appropriate.• Represent the company at meetings in the community.• Collaborate with other company employees to foster and promote a cooperative work environment. • Support compliance by adherence to accreditation standards as well as standards of funding agencies and licensing boards.• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:• Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Master’s Degree in Psychology, Social Work, Counseling or Psychiatric Nursing required.• Five or more years’ experience in behavioral health services with clinical experience with all target populations (SMI, SED, DD, SUD) required. • Three or more years’ supervision experience required.• Management or administration experience and/or three years work experience in Utilization Management required.LICENSES/DESIGNATIONS/CERTIFICATIONS:• Meet DWMHA credentialing requirements for professional practice Masters Level licensed behavioral health professional as QMHP (Qualified Mental Health Professional) CMHP (Child Mental Health Professional), and QMRP (Qualified Mental Retardation Professional). • Must possess a full license in one of the following disciplines: LLP/LP, LPC, LMSW, NP/RN.• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).• First aid may be required based on state or facility

Qualifications

Skills

Required

Planning & Organizing: Advanced

Safety Minded: Advanced

Problem Solving: Advanced

Customer Focus: Expert

Attention to Detail: Advanced

Behaviors

Required

Innovative: Consistently introduces new ideas and demonstrates original thinking

Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Required

Self-Starter: Inspired to perform without outside help

Job Security: Inspired to perform well by the knowledge that your job is safe

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

Bachelors or better in Human Services

Preferred

Masters or better in Human Services

Experience

Required

1 year: Working directly with the facility patient population required

3 years: Clinical experience in a health or human service agency

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)