Program Manager

Program Manager

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is currently looking for a Program Manager with agile methodology experience to join our BEAGLE (Border Enforcement Applications for Government Leading-Edge Information Technology) Agile Solution Factory (ASF) Team supporting Customs and Border Protection (CBP) client located in Northern Virginia! Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development for the Department of Homeland Security (DHS).

As a member of the BEAGLE ASF Team, you will support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity. CBP agents and officers are on the front lines, every day, protecting our national security by combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity.

ASF programs thrive in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team is crucial.

What you’ll get to do:

Oversee the operations and maintenance of a portfolio of applications in an Agile environment to improve performance and availability of critical applications and timely resolution of issues and outages. You will interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems. Additionally, you will:

Support critical end user applications and work in a highly Agile environment as both a mentor and technology leader.

Oversee daily infrastructure, systems, services, & external interfaces production ops support.

Support internal IT, Product, and Shared Services teams with operational support issues.

Primary interconnection between Product Teams and ASF Operations Shared Services.

Serve as Portfolio POC for hosting facilities/data centers.

Perform and monitor system health checks.

Monitor services, jobs and interfaces for failures, irregularities, and performance issues.

Monitor availability, data replication, exports, data synchronization, and scheduled jobs.

Support critical processes outside of normal hours to include nights, weekends and holidays.

Work with the Release Managers, Product Teams, and Production teams to support Product releases into the field.

Work with ASF Product Teams and Operations to develop SOPs and processes for incident management and resolution.

Lead rapid response to quickly resolve issues and outages.

Engage in incident support for end users as needed across portfolio of systems.

Champion special projects and technical upgrades.

Monitor Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams.

Report metrics, assess system data, analyze error logs, & capture user reports.

Responsible for operations support metrics and Portfolio service desk ticket queues.

Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs

You have:

Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to:

3 year check for felony convictions

1 year check for illegal drug use

1 year check for misconduct such as theft or fraud

College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree

Excellent verbal and written communication skills

Professional Experience: 10 years related technical experience

Experience with supporting 6-8 production deployed applications

You are good at:

Managing work with Jira products in the context of software development and reporting across multiple teams

Excellent verbal and written communication skills

Understanding traditional software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management

Experience with a variety of technology stacks and platforms (.NET, Java, SQL, Oracle, PostGres, NoSQL)

Experience with configuration and operation of monitoring tools such as Splunk

Bonus would be having:

Experience managing operations in an Agile environment

Experience with SecDevOps processes and/or tools

Current and relevant experience with Customs and Border Protection (CBP) applications

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nations most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$86,800-$191,000

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.