Customer Service Representative

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in the Tidewater/ Virginia Beach Area!!

Position: Member Service Representative (Fraud Department) – Afternoon Shifts!

Job Description

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation

Provide information regarding the companys products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service

Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts

Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction

Handle a call volume of 80-100 calls daily

Qualifications

High School Diploma/ GED required

1-2 years of recent customer service experience working directly with customers (call center, collections, banking)

Ability to work in a fast-pace high-volume call center environment

Schedule:

Full-time, 40 hours per week, Sunday-Friday (will have 1 rotating off day during the week)

MUST have a 6 day availability to work Schedules are provided two weeks in advance.

Multiple shifts available! Shift times range between the hours of 12:00PM – 12:00AM EST

Must have a 9.5 hour window of flexibility to be able to work.

Training:

Training will be a mix of in-person AND virtual training Monday-Friday 8:00AM-4:30PM EST

 Training Site Location: Virginia Beach, VA 23452

Location:

Remote & ONSITE days required

MUST be able to report onsite for training/team building purposes

ALL CANDIDATES MUST BE LOCATED WITHIN A 60 MILE RADIUS OF VIRGINIA BEACH, VA 23452

Pay: 19.50 Hourly

Benefits:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

If you are interested and qualify, please apply with your updated resume!

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.