Traffic Management Center Operator- Charleston

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Traffic Management Center Operator (TMC)

Our Traffic Management Center Operator positively impact lives every day! With Parsons, you will handle a variety of customer issues while delivering world class customer service! In this role, you will support our Department of Transportation clients to monitor roadways and help manage traffic events/incidents to ensure the right personnel are dispatched to handle the problem. You will be answering and responding to calls from the public, and will communicate, coordinate, and collaborate with our teams using various tools like our Advanced Traffic Management System (ATMS), and other traffic monitoring equipment. Once you receive calls, your goal will be to help resolve traffic incidents by escalating issues through the appropriate channels like other Traffic Management Center staff, Highway Patrol, and partner agencies, like Fire and Rescue and other emergency responders.

If you have great communication skills, a passion to help others, and are great with the small details, then this could be a great career for you! We offer great benefits, extensive training, continuing education assistance to obtain your Associates or bachelor’s degree, and a long-term career!

These positions will require working weekends, some holidays and over-time is paid at the time and a half rate of pay. The shifts are weekend work of 12 hour shifts and 8 hours during the week with days off throughout the week.

Location: Charleston, South Carolina

Status: Full-time

Hours: Morning to evening shifts (12 hour rotating schedule)

Training: Will receive six weeks of paid on-site training

Responsibilities include:

You are in the middle of the action in this role!

Observe traffic incidents on traffic monitoring equipment (CCTV, Real Time Data, etc.)

Once a traffic incident is observed, notify SCDPS (Highway Patrol) of incidents and stranded motorists. Communicate and coordinate incident information with local SCDOT maintenance and District staff as needed

Dispatch State Highway Emergency Program (SHEP) Responders and provide other appropriate response agencies of scene details

Provide information to motorists by displaying messages on Variable Message Boards (VMS), Dynamic Message Boards (DMS), and Highway Advisory Radios (HAR) through our Traffic Management System, to advise the public of incidents, that may impact traffic flow.

Input data into the SCDOT ATMS database for incidents, construction, and maintenance activities impacting traffic flow to generate events in 511. All information must be keyed in accurately and in a timely manner to prevent future delays or accidents.

Compile reports of routine incident response activities, log daily, all major incidents, construction, maintenance, and unusual occurrences.

Coordinate with emergency services and external organizations to create accurate and timely records of the event, follow standard procedures, and take the initiative to ensure the highest levels of customer service are maintained.

Monitor the operation of the network by analyzing information from the GIS, Police Services, traffic management systems, including CCTV, historic and predicted traffic patterns.

Minimum Requirements:

High school diploma with a minimum of 6 months related experience in a customer service, operations, or a comparable field in which you are interacting with the public, using the phone, and computer equipment.

Prior work experience in a call center, or 911, Dispatch, Towing, EMS and/or Fire, or military operations center preferred.

Must have experience working with the public using a phone, display a calm demeanor and good communication skills.

Must have computer/data entry skills and must understand how to navigate the internet and utilize MS Outlook for email communication. Must be able to type error-free and self-check your data entry.

Must be able to follow directions and communicate calmly, clearly, and effectively, to customers, colleagues, state agencies, and the public via the phone and in written format, especially in a crisis.

Must have the ability to follow written and oral instructions and handle multiple priorities.

Must be able to work flexible work hours including holidays.

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Critical Infrastructure team.

For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see new possibilities.

Salary Range:

$13.22 – $22.50

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!About Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ.

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.