DONOR EXPERIENCE LEAD

The Donor Experience Lead for Goodwill supports the store/site manager by providing leadership and training to donation personnel. This role involves both independent and collaborative duties, ensuring an exceptional donor experience in line with Goodwill SEGA standard operating procedures (SOPs). The Lead is responsible for maintaining a tidy work area and assisting in various operational tasks as needed, all while adhering to Goodwill SEGA rules, policies, and safety procedures.

Perks & Benefits:

Your journey with us ensures your work brings purpose as it directly impacts our mission services & the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve.

Competitive weekly pay

Comprehensive benefits including health, dental, and retirement plans

Generous paid time off (PTO) and holidays

Associate shopping discount

Celebratory activities

Career advancement opportunities

Free training and development programs

Your Typical Day:

Supervise the daily activities and staff at the assigned site.

Greet donors promptly and courteously within 10 seconds; assist with unloading donations and offer tax receipts while maintaining accurate daily donation counts.

Assist the manager with scheduling to ensure site coverage at all times.

Oversee and assist in the training of new attendants, providing ongoing development opportunities through training and feedback.

Conduct team huddles and safety training sessions with staff.

Maintain a clean and organized donation site.

Ensure the donation site is stocked with necessary supplies and that maintenance is up to date.

Collaborate with the Transportation Department to address the sites operational needs.

Submit, review, and complete all assigned paperwork on a weekly basis.

Safeguard all donations and company property, treating them with respect and care.

Ensure compliance with all SOPs for assigned staff.

Address donor or customer concerns; if not resolved immediately, refer to the Coordinator or Manager and document any issues promptly.

Perform other miscellaneous tasks as assigned or directed.

What You’ll Need:

High school diploma or GED, or relevant experience providing necessary skills and knowledge.

Strong interpersonal communication skills.

Ability to work a flexible schedule, including nights and weekends.

Good eyesight and color definition.

Experience or ability to use a hand truck.

Ability to quickly assess donated goods and determine appropriate routing.

Proficient in functional reading and writing.

Commitment to providing outstanding customer service to every donor.

Ability to supervise daily activities and staff effectively.

Strong organizational skills to ensure the donation site is clean, organized, and well-stocked.

Ensure outstanding customer service is provided to every donor at all times.

Lifting and carrying 40 – 60 pounds; Developed fine motor control (grasp, handle, manipulate objects with fingers.

Ability to push/pull 100 pounds

Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do.

Learn more about Goodwill Here: https://www.youtube.com/watch?v=YlrM5WY5bLk

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 (tel:912.354.6611) for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.