Combination Location Manager

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

Develop annual business plan

Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals

Accountable for monitoring and achieving annual financial goals

Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions

Approve expenditures and invoices including overtime

Operations

Manage the day-to-day activities ensuring on-time services; exceeding client family expectations

Remove barriers, encourage ideas, and identify improvements

Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability

Assure the location’s operating practices comply with applicable federal & state regulations and Company policies

Responsible for establishing location goals and priorities

Develop, communicate, and monitor goals, priorities, processes and procedures

Manage frontline supervisor’s responsibilities, expectations, and accountabilities

Effectively present and communicate Company and Market strategies, values, and goals to location staff

Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements

Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture

Ensure all safety, quality control, and compliance standards are adhered

People Development

Develop a strong, trusting, and reliable team

Understand team members career aspirations and provide assignments to develop skills and/or close gaps

Constructively address issues and provide tangible and appropriate feedback

Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover

Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration

Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

Establishes pay, recommends pay increases, special pays, and career advancements

Discipline staff as necessary; writes development plans to close behavior or skill gaps

Collaborates with Human Resources throughout discipline, development, and termination processes

Recommends and discusses terminations with Market Leadership

MINIMUM Requirements

Education

High School Diploma or equivalent required

At least twelve (12) hours college courses in Finance & Accounting strongly preferred

At least twelve (12) hours college courses in Marketing or Business strongly preferred

Certification/License

Requires applicable state Funeral Director Licensure

Technical schooling diploma Funeral Services/Mortuary Science preferred

Bachelor’s degree in Mortuary Science where required by state law

Experience

At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities

At least four (4) years’ experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired

Knowledgeable in Financial and Business acumen

Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work CONDITIONS

Work Environment

Work indoors and outdoors during all seasons and weather conditions

Care center personnel may have exposure to various chemicals and fluids

Cemetery personnel may have exposure to chemicals and equipment

Limited amount of local and/or multiple location traveling required

Professional Dress is required when in contact with families

Personal safety equipment/appropriate attire required for cemetery or crematory environment

Work Postures

Frequent, continuous periods of time standing, up 6 hours per day

Sitting continuously for many hours per day, up to 6 hours per day

Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Ability to lift up to 50 lbs. to assist with moving bodies

Work Hours

Working beyond “standard” hours as the need arises

Travel up to 25%

Postal Code: 32308

Category (Portal Searching): Operations

Job Location: US-FL – Tallahassee

Job Profile ID: F00274

Time Type: Full time

Location Name: Culleys MeadowWood Funeral Home