Quality Assurance Manager

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The RPS Implementation Team, within Workplace Financial Services (WFS), is committed to providing a seamless transition of retirement plan participant records and assets to Schwab for both new business conversions, plan mergers, and other related activities due to corporate acquisitions. We have assembled a team of some of the most experienced and qualified people in the industry. Also, we provide dedicated operational support to our existing clients to assist with plan provision changes, new features adoption, and transitions to outside recordkeepers. Our goal is to lead the industry in plan conversions and ongoing plan maintenance through a proven process that focuses on quality, timeliness and the best overall experience for our clients and their employees.

Perform oversight, planning, and execution of tasks related to new client conversions, acquisitions/mergers, and ongoing plan maintenance. Communicating and managing all internal and external stakeholders of activities relating to conversions, mergers, and acquisitions; including internal Schwab teams, plan sponsors, Trustees/Custodians, and advisors (if needed).

Day to day responsibilities include oversight and execution of the following:

Reviewing plan setup tasks on our core recordkeeping system SRI and RPM using plan documents, services agreements & summary of plan provisions with a focus on quality assurance

Updating systems with new or changing plan provisions

Utilize tools & resources to document errors discovered and analyze trends that might require additional training or process updates.

Assist with ongoing audits which might include initial walkthroughs, providing proof of tasks completed and assisting with writing up action plans, if necessary

Coordinate and manage related activities of clients and internal and external business partners.

Pivoting between new & existing business changes that occur on the record keeping systems.

What you have

Requires Bachelor’s degree or equivalent

8 years’ experience in the financial services and/or record keeping industry with concentration in Defined Contribution Plan Services (is a plus)

Must have strong Excel skills.

Excellent written and oral communication skills

Strong customer focus, including ability to think in terms of the customers perspective and expectation

QKA designation, preferred but not required

Strong interpersonal, analytical, problem solving, organizational, decision-making and conflict resolution skills

Ability to multi-task among competing priorities

Ability to motivate/inspire others to achieve team goals and client satisfaction

Willingness to take the initiative when faced with a new or challenging situation

Ability and willingness to take on a leadership role in this position including demonstrating a willingness to support new ideas.

Proficiency in plan administration and ERISA;

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.