Patient Access Representative-Admitting/ED

USW Bidding Period: 06/26-07/01

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the worlds most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family.

As a Patient Access Representative, you will be responsible for registering, scheduling, and preregistering patients for inpatient, emergency, and outpatient tests and procedures, educating patients regarding their benefit levels, and collecting and recording payments prior to, or at the time of, service. You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians, and family members and leave a positive, lasting impression.

The ideal future caregiver is someone who:

Has a background in customer service.

Acts in a professional, caring, and helpful manner.

Demonstrates a strong work ethic and positive attitude.

Thrives in a team environment.

Is reliable and eager to learn.

This role will allow you to create the foundation in healthcare that youve been looking for. There are opportunities to grow within the department and branch out into other locations/departments, if desired.

At Cleveland Clinic, we know what matters most. Thats why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, youll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, youll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.

Performs preregistration for diagnostic testing and surgeries by contacting the patient via phone and completing an accurate interview to obtain demographic, insurance, medical and financial information.

Schedules services and provides physician office/patient accurate date and time information, realizing room availability, physician availability, typical time needed to completion of procedure, and procedures that conflict with each other. Completes procedure specific questionnaires as needed to assist clinical departments to prepare for patients.

Reviews eligibility response to assess patients benefit level. Prepares patient estimates either using software or following established policies and procedures. Advises patients of out-of-pocket expenses and collects payment. Applies payments and discounts in accordance with established procedures. Maintains security of payments in accordance with established policies and procedures.

Utilizes screening tool for self-pay patients to determine any possible payer source. Refers patients to Financial Counselors in accordance with established policies and procedures.

Advises patients of, and generates Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR) form as appropriate.

Obtains, scans, and indexes physician orders

Cross trained to staff all areas of Patient Access

Maintains productivity and quality standards for all areas of responsibility.

Maintains open communication with physicians and their offices, patients, and ancillary areas in the facility.

Acts as a resource for training of new team members and during implementation of new processes.

Completes annual on-going competency requirements. Attends continuing education programs and completes mandatory training in order to maintain certification/licensure, department specific requirements and professional growth.

Follows System and departmental policies and procedures with special attention to attendance, punctuality, confidentiality, dress code and display of ID badge and safety.

Other duties as assigned

Education:

Completion of high school or GED.

Certifications:

None required

Complexity of Work:

Ability to maintain accuracy in job duties, multi-task, and exercise independent judgment

Must be proficient in Data Entry

Ability to add, subtract, multiply and divide.

Knowledge of medical terminology

Excellent customer service skills required.

Work Experience:

One year work experience with customer service.

One year hospital clerical or billing preferred.

Higher education and training can offset requested work experience.

Physical Requirements:

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities