Patient Access Representative

Patient Access Representative

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the worlds most respected healthcare organizations.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.

A caregiver in this position works 11:00pm – 7:30am.

A caregiver who excels in this role will:

Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.

Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.

Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.

Schedule services and provide the physicians office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.

Complete questionnaires to assist departments with preparing for patients.

Utilize the screening tool for self-pay patients to determine any possible payer source.

Refer patients to financial counselors.

Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).

Obtain, scan and index physician orders.

Cross train to staff all patient access areas.

Minimum qualifications for the ideal future caregiver include:

High school diploma or GED.

One year of customer service work experience OR higher education and training.

Proficiency in data entry.

Knowledge of medical terminology.

Excellent customer service skills.

Preferred qualifications for the ideal future caregiver include:

One year of hospital, clerical or billing work experience.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how were dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities