UX Content Designer

Duration: 3 month w2 contract

Location: 100% REMOTE

Main objective:

When there’s nothing or very little a content designer can draw from, they do research and discovery to form a perspective and share it with their teams to drive impact.

In this role, you’ll map out the direction of content design for the user experience, in our cloud-native data and analytics platform. You’ll collaborate with design and product partners to create the holistic user experience, communicate the value and vision of our products to stakeholders and partners, and validate content decisions through style and voice and tone standards, customer empathy and understanding, and research and testing. Your content design decisions lead to growth and success for our products, customers, and company culture.

Your day-to-day responsibilities include:

Collaborate with designers to design the product experience through the creation of concept and terminology maps, journey maps, wireframes, task flows, and other deliverables, depending on the team and project needs.

Partner with product managers to understand user needs through engagement, design thinking-related methods for discovery, market and competitive research and analysis, and user testing.

Mix user, business, and technology needs to design conceptual models and understand and simplify complex systems. Also focus on streamlining and simplifying content in the interface, in help, and in documentation.

Apply content design research and thinking to draft user interface microcontent, such as labels, instruction copy, in-product education, in-product help, error messages, and other content.

Lead and participate in content strategy and design discussions about the organization and presentation of content. You’ll help decide not just what the content is but also where it lives and is most effective in the user experience.

Develop a deep understanding of products and use that knowledge to identify content and design opportunities, such as innovative ways content can appear to guide and support customers.

Become a collaborative, resourceful partner for the business as it discusses product plans, and deliver content, design, and vision that help boost those plans to success.

Advocate for content design not just for delivering copy, but also for providing strategic insights about customer goals, business collaboration, taxonomy, information architecture, and other strategic product and design contributions.

Have an understanding of design and content tools, including content management systems and other tools that can help with content creation, delivery, and quality. (And, yes, this is the bullet item that specifically mentions AI. We’re using those tools too.)

Play a crucial role in refining content and design standards and integrating them into the design system. This work includes making the design system itself easy to use and navigate, contributing to the adoption of the system and faster go-to-market with consistent high quality.

Be you, and be user focused. That will lead to success in this role. And you’ll tap into your passion and skills as a writer and communicator every day.

Who You’ll Work With

We reduce complexity and eliminate barriers and friction so that customers can transform their business through the power of their data. You will be on an empowered team and work closely with cross-functional leaders and stakeholders throughout the duration of the product lifecycle. This includes product managers, product architects, engineers, user researchers, user interface designers, content strategists, and documentation engineers.

This role reports to the Director of Content Strategy.

What Makes You a Qualified Candidate

4 years professional experience in any of the following: product content design, UX writing, content strategy, or related field.

Are empathetic and able to connect with and understand user needs and desires.

Highly curious and inquisitive by nature, and eager to learn, discover, and innovate.

A portfolio showcasing your content design work and contributions toward various products.

What You’ll Bring

Strong writing skills and the ability to discuss and share content design rationale.

Experience in implementing content and design thinking methods, user research principles, methodologies and deliverables.

Strong interpersonal skills that are used to build rapport and make connections easily with colleagues and our customers.

Ability to clearly and confidently share content and design recommendations, opinions, and goals.

Experience working on SaaS-based initiatives and/or companies.

Ability to navigate and succeed in an undefined problem space.

Strong organizational skills and can handle balancing multiple projects at a time.

Ability to work as part of a team, and willing to accept guidance and direction.

A sense of humor and the desire to do good things.

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. 

If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.