Member Service Representative/Teller

Posted: October 7, 2024

Job Type: Full-Time

Location: On-site, Clare, MI 48617, USA

Are you passionate about helping people with their financial goals?

Do you want to be part of a growing credit union committed to our members, teams, and improving the communities we serve? Members First Credit Union is looking for a Member Service Representative (Teller) to develop and build rewarding relationships with our members at our Clare Branch. Apply today and join us in our mission of encouraging a better tomorrow!

We strive to create an atmosphere of belonging with no judgment—just opportunity. We are interconnected to each other, and when we embrace our true, authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you flourish in work and life. Come join us to help create thriving communities!

MEMBER SERVICE REPRESENTATIVE

Position: Non-Exempt

Reports to: Branch Leader

## Position Overview

The primary purpose of this position is to assist Members First Credit Union in delivering on its mission: To encourage a better tomorrow. To achieve this, you must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact with both internal and external members.

## Essential Duties

– We empower people in their journey of wellbeing.
– MFCU is seeking a Trustworthy, Caring, and Enthusiastic Member Service Representative who will process member transactions, including but not limited to cash and check deposits, transfers, and loan payments.
– Assist members with account maintenance and changes, while collaborating with branch staff to cross-sell and increase member share of wallet.
– Ensure security and compliance procedures are followed in all transactions.
– This role is branch/office-based. Working hours are 8 a.m. to 5 p.m., Monday through Friday, with Saturday business hours as scheduled and occasional meetings/trainings outside of regular hours.

## Duties and Responsibilities

The following statements describe the general nature and level of work performed by this position. It is not intended to be an exhaustive list of all duties and responsibilities. Other duties may be assigned.

– Create opportunities for expanded member relationships by assessing member needs for additional products and services.
– Maintain sales and service performance expectations.
– Process member transactions, including deposits, withdrawals, loan payments, and check cashing.
– Handle member inquiries, including account information and histories.
– Cross-sell products like Visa Gift and Travel Cards, and cashiers checks.
– Answer phones and process mail as needed.
– Engage in monthly developmental coaching.

## General Sales Expectations

– Build and maintain strong relationships with both new and existing members.
– Actively participate in Credit Union initiatives and promotions, achieving assigned financial service goals.
– Assist in the onboarding process to enhance member relationships.

## Other Responsibilities

– Attend educational functions and Community Difference Projects (CDP).
– Other duties may be assigned based on business needs.

## Qualifications and Expectations

To succeed in this role, an individual must be able to meet each of the essential duties satisfactorily. The requirements listed below represent the expectations for this position.

Must strive to exceed credit union, department, and personal g