Departmental Analyst (Trainee) 9-P11 (CISU)

Departmental Analyst (Trainee) 9-P11 (CISU)

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Departmental Analyst (Trainee) 9-P11 (CISU)

Salary

$24.19 – $39.33 Hourly

Location

Dimondale, MI

Job Type

Permanent Full Time

Remote Employment

Flexible/Hybrid

Job Number

2701-24-13-109

Department

Treasury

Opening Date

10/07/2024

Closing Date

10/21/2024 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

Description

Benefits

Questions

Job Description

This position is responsible for supporting program/initiatives, conducting research, performing analysis, tracking metrics, and providing recommendations within the complex work area of the Customer Information Services Unit (CISU) in the Collection Services Bureau (CSB). Primary duties of this position include the following: (1) oversees the research, analysis, documentation, and process improvements for CSB programs and initiatives including inbound/outbound call strategies, batch skip-tracing efforts, compliance (i.e., lien, levy, and letter campaigns), etc., (2) provides research, analysis, and administration for Contact Center systems, in coordination with other CSB and agency teams, to ensure effective and efficient functionality, and (3) maintains, implements and/or evaluates related training and documentation to ensure program quality, productivity, and adherence to internal/contractual controls.

The employee in this position is a member of the Information Processing Division team and as such, participates in special projects, gives presentations, attends meetings on behalf of the Division, and works with peers, private contractor and managers to resolve issues. This employee contributes to the continuous improvement of CSB by participating on committees as directed, tracking and aligning metrics, and assisting in the development and implementation of strategic goals.

Position Description (https://MCSC.state.mi.us/AgencyPDFs/CISU Dept Analyst.pdf)

Treasury Careers (michigan.gov)- Learn more about why Treasury is a Great Place to Work!

Michigan Department of Treasury – Introduction to Treasury – YouTube (https://www.youtube.com/watch?v=hua4sCo6riU)

Required Education and Experience

Education

Possession of a bachelors degree in any major.

Experience

Note: Experience is considered professional if the job requires a bachelors degree.

Departmental Analyst 9

No specific type or amount is required.

Departmental Analyst 10

One year of professional experience.

Departmental Analyst P11

Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.

Alternate Education and Experience

Departmental Analyst 9 -P11

Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.

Departmental Analyst (Departmental Trainee) 9

Education-

Educational level typically acquired through completion of high school.

Experience-

Four years of experience as an advanced 9-level worker in an ECP Group One classification.

OR

Three years of experience as an E9, E10, or E11-level worker in an ECP Group One classification.

OR

Two years of experience as an experienced level worker in an ECP Group One technician or paraprofessional classification.

OR Two years of experience as a first-line supervisor in an ECP Group Three classification.

OR One year of experience as a second-line supervisor in an ECP Group Three classification.

Paraprofessional classifications are those requiring an associate’s degree or two years of college.

Educational Substitution-

College credits may be substituted on a proportional basis (one year of college education may substitute for one quarter of the required experience) for up to one half of the required experience.

Additional Requirements and Information

Please attach a cover letter, detailed resume, and a copy of your OFFICIAL college transcript(s) to your application.(Failure to do so may result in your application being screened out.)

Official Transcripts: For our purposes, “official college transcripts” must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), and the Registrars signature and/or seal. A scanned or electronic copy is acceptable, as long as it contains the elements listed above.This documentation is REQUIRED; you cant be qualified for this position without it. Review more information regarding official transcripts. (https://www.michigan.gov/documents/mdcs/OfficialTranscript6938317.pdf)

Foreign Transcripts:Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by the Council on Higher Education Accreditation (CHEA). Go to evaluators (https://www.naces.org/members) for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.

Remote Work:This position iseligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. Selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload.

Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this positionpriorto being appointed to the position. Relocation expenses are not reimbursed.

The Michigan Department of Treasury participates in E-Verify (https://www.e-verify.gov/employees/employee-rights-and-responsibilities) and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Interviews will likely occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

View the job specification at:https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalAnalyst.pdf

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available atwww.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans.Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development:To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

DEPTTRE – Do you possess one of the following? A bachelors degree or higher in any major. If so, please attach a copy of your official college transcripts. OR the educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services. If so, please attach a copy of your DD214; OR the education and experience for the Departmental Analyst Trainee or an educational substitution, as listed on the job specification. If so, please attach a copy of your official college transcripts.

Yes

No

02

DEPTALT – Please select your level of experience.

None to one year of professional experience.

One to two years of professional experience.

Two to three years of professional experience.

At least three years of professional experience.

03

How many years of experience do you have conducting or making recommendations during procedural reviews and/or process improvement initatives?

None

One year or less

One to three years

Three to five years

Five years or more

04

Describe your experience with conducting or making recommendations during procedural reviews and/or process improvement initiatives. If you have no experience, please enter N/A.

05

Please briefly describe your experience using metrics to measure productivity. If you have no experience, enter N/A.

06

How many years of experience do you have conducting research and presenting it to leadership/decision makers, documenting outcomes, identifying trends and troubleshooting issues?

None

One year or less

One to three years

Three to five years

Five years or more

07

Describe your experience conducting research and presenting to leadership/decision makers, documenting outcomes, identifying trends and troubleshooting issues. If you have no experience, please enter N/A.

08

How many years of experience do you have working in a contact center environment?

None

One year or less

One to three years

Three to five years

Five years or more

09

Describe your experience working in a contact center environment. If you have no experience, please enter N/A.

10

If you qualify for this position by possessing a bachelors degree or military experience, did you remember to attach a copy of your official college/university transcript(s) or DD214 to your application? (Failure to do so may result in your application being screened out.)

Yes

No

11

If you answered no to the previous question, please explain why.

12

Did you attach your cover letter and detailed resume to your application? (Failure to do so may result in your application being screened out.)

Yes

No

13

Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed. Do you currently reside in Michigan or if offered the position, would plan to relocate to Michigan?

Yes

No

14

Do you understand this job requires working onsite on Tuesdays and Wednesdays?

Yes

No

Required Question

Agency

State of Michigan

Department

Treasury

Address

TreasuryOHR@michigan.gov

430 West Allegan Street

Lansing, Michigan, 48922

Phone

517-335-7508

Website

https://www.michigan.gov/treasurycareers

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