Information Technology Coordinator

Description

POSITION: Information Technology Coordinator

HOURS/STATUS: Full-Time / Non-Exempt / 40 hours

Monday-Thursday: 8:00 am to 6:00 pm (1 hour unpaid lunch)

Friday: 8:00 am to 12:00 pm

START DATE: October 2024

REPORTS TO: Information Technology Manager

LOCATION: Wisconsin campuses

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelors, associates, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more.

We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401k, and company-paid college tuition for associates and their families. Bryant & Stratton College is a Public Service Loan Forgiveness certified employer. Apply today!

JOB SUMMARY:

Bryant & Straton College is currently seeking an Information Technology Coordinator. This person will provide administrative technical support at our Wisconsin campuses in Wauwatosa, WI and Mt. Pleasant, WI. The candidate is responsible for providing customer service to students, faculty, staff, and any college vendors.

Qualified candidates must provide customer service to a diverse group of people with varying skillsets, possess the ability to communicate effectively, both written and oral. This person must have the ability to think creatively, ask probing questions, formulate solutions, and prompt follow-up. This person must have a positive attitude and conduct themselves in a professional and courteous manner.

ESSENTIAL JOB FUNCTIONS AND DUTIES:

Monitor Helpdesk portal and complete support requests in a timely fashion

Provide technical support regarding usage or functionality of IT products and services

Image, configure, install and support all campus computers and peripherals

Maintain and support campus printers and copiers

Provide support for audio/video equipment in classrooms and conference rooms

Support critical infrastructure for campus servers and network

Monitor inventory levels including toner and other supplies

Maintain and update door access and camera systems

Prepare and document equipment slated for disposal

Occasional use of ladder, lifting, and crawling may be required

Occasional assistance with building maintenance and/or projects as needed

Occasional assistance with Print Center operations as needed

Must have reliable transportation; work at multiple locations required

Other duties as assigned

EDUCATION, SKILLS AND EXPERIENCES:

An associate’s degree in information technology is required, bachelor’s degree preferred. If the degree is in a discipline other than Information Technology, the candidate must possess at least two years of related work experience or evidence of specialized training or competency in the Information Technology field.

Strong experience with Microsoft Windows platforms (Windows 10/11, Server)

Proficient with Microsoft Office 365 applications and services

Active Directory and group policy experience helpful

Microsoft Admin Center, AzureAD, Exchange Admin Center experience helpful

Experience with VMware or HyperV helpful

Network administration experience helpful

APPLICATION PROCESS :

Please complete electronic application and upload your resume and cover letter for review. Internal applicants – please submit internal application in addition to your electronic application.

Bryant & Stratton College is an Equal Opportunity Employer.

INTERVIEW PROCESS

The interview process is a 3-step process involving a telephone or Teams interview with BSC IT personnel, panel campus interview, and finalist panel campus interview.