Hardware Resolution Engineer

HEWLETT PACKARD ENTERPRISE COMPANY

JOB REQUIREMENTS: Hardware Resolution Engineer – Compute (US) –
HPE1US1171322EXTERNALENUS DESCRIPTION/RESPONSIBILITIES: Hardware
Resolution Engineer – Compute (US) This role has been designated as
Remote/Teleworker, which means you will primarily work from home.
The candidate will: Be comfortable and effective in combining
technical expertise with customer service to manage hardware support
issues from start to finish. Maintain the ability to develop a
rapport and empathy for the customer situation. Work with various HPE
teams, including but not limited to, Global Remote Support,
Publications, Training, Support Planning, Manufacturing, Testing, and
R&D Triage and root cause analysis of customer hardware issues and
provide proper corrective actions Focus on customers and solutions
using HPE hardware and other vendors hardware. Ensure the proper
collection of data as you document and provide timely communication of
service events. Manage escalations to next level of engineering and
development ensuring issues are documented completely and are
technically sound. This includes communication to/from the customer from
HPE. Analyze system hardware and interconnect issues and provide
final resolutions or workarounds when possible. Job Conditions:
Monday – Friday work week Rotation of on-call duties with other staff
to provide 24×7 coverage Occasional travel for training or to assist
with installations or support remote systems Ability to provide
after-hours support work, as required. Additional Skills: Cloud
Architectures, Cross Domain Knowledge, Design Thinking, Development
Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full
Stack Development, Security-First Mindset, User Experience (UX) USD
Annual Salary: $75,500.00 – $174,500.00 HPE is an Equal Employment
Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We
are committed to diversity and building a team that represents a variety
of backgrounds, perspectives, and skills. We do not discriminate and all
decisions we make are made on the basis of qualifications, merit, and
business need. Our goal is to be one global diverse team that is
representative of our customers, in an inclusive environment where we
can continue to innovate and grow together. Please click here: Equal
Employment Opportunity . Hewlett Packard Enterprise is EEO F/M/Protected
Veteran/ Individual with Disabilities. HPE will comply with all
applicable laws related to employer use of arrest and conviction
records, including laws requiring employers to consider for employment
qualified applicants with criminal histories. . OTHER
EXPERIENCE AND QUALIFICATIONS: Key qualifications include:
Bachelors or Masters degree in Mechanical, Electrical, or other
Engineering, Computer Science, or equivalent. Typically 4-6 years
experience. Good knowledge and experience of Linux/Unix operating
systems Basic knowledge of and experience in maintaining system
hardware and software, utilizing diagnostic tools and debugging tools
for problem isolation. Excellent organizational, collaborative, and
customer relations skills with the ability to remain calm under pressure
and deadlines Strong verbal and written communications in English
Strong analytical and problem-solving skills Ability to gather data
and perform analysis of customer reported issues, request and follow
advice from teammates or escalate to the next level of engineering with
well described problem details Ability to work effectively in a team
environment to investigate and resolve complex problems as part of a
team Ability to effectively manage the break fix process by remotely
assisting with troubleshooting or initiating on-site hardware repairs
Ability to multi-task and prioritize, switching between working several
issues at once Strong mechanical capabilities Strong electrical
compo ent design knowledge Good thermal/cooling design knowledge
Desire to learn and grow by utilizing and learning new technologies and
tools Capability to work across GEOs and alongside sales, service
SMEs, operations, and management groups Desire to challe
APPLICATION INSTRUCTIONS: Apply Online:
https://ars2.equest.com/?responseid=6cc9ae47548d80cef5cc3f6d5f01bd87
Other: Applicants ONLY to apply via URL link provided!

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