Practice Support Associate (License Required)

The Wellspring Advisor Group is an independent financial services practice of Thrivent Financial. Nick Rasmussen and Roger Schlichting are the two lead financial advisors that own the business. They have combined service of 33 years of direct financial services industry experience. We take a comprehensive-based approach to helping our clients achieve multiple financial goals. We help our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy. Their current combined assets under management and advisement across all product line is approximately $170 million.

Thrivent is a diversified financial services organization that helps people achieve financial clarity, enabling lives full of meaning and gratitude. Thrivent and its subsidiary and affiliate companies serve more than 2.3 million clients, offering advice, insurance, investments, banking and generosity products and programs over the phone, online as well as through financial professionals and independent agents nationwide. Thrivent is a Fortune 500 company with $189 billion in assets under management/advisement (as of 12/31/21). Thrivent carries an A (Superior) rating from AM Best, a credit rating agency; this is the highest of the agency’s 13 rating categories and was affirmed in June of 2022.

This position serves as a resource to Financial Professionals and client/members in handling, researching and communicating inquiries regarding their accounts and supports the daily operations of the practice, including, but not limited to: utilizing Thrivent Financial computer systems and programs in support of new client and account opening, servicing existing investment and insurance accounts, running investment and insurance illustrations, executing money movement transactions, assisting in data gathering and supporting the financial planning/advice service, invoicing, client relations, identifying and helping improve operational effectiveness and efficiency, supports securities and insurance related tasks and other misc. tasks as assigned. The Licensed Client Service Administrator reports to Lindsay Rasmussen and is employed by the individual advisor(s) of Wellspring Advisor Group.

Flexible between 32-40 hours per week depending upon weekly with opportunity for overtime during busy seasons.

Annual target compensation rate assuming 40-hour work week is $70,000 – 80,000 (dependent on existing experience). Additional benefits: 15 days of personal paid time off plus 10 national paid holidays. Retirement plan available with employer match. Health insurance (none but open to consideration if necessary).

Position Roles/Responsibilities/Accountabilities

Assists Financial representatives in the preparation and follow up for the client/member meetings

Collaborates with advisors to assist clients with account/product changes (new or existing)

Incoming/outgoing client communication via phone, email, text

Obtaining customer financial information

Utilizing electronic (and paper) application systems to help facility new account or servicing existing accounts through the full process from start to finish

Support advisor and client questions and transactions with brokerage, mutual fund, annuity and/or insurance products, if appropriately licensed

Accepting and/or entering incoming and outgoing transactions and trade requests.

Provides fund/account values and answers other (including, if appropriately licensed, variable insurance and annuities) product-related questions and/or questions related to investment advisory services

Collaborates with the Director of Financial Planning and Operations to support and improve certain functions of financial planning service. This includes utilization of financial planning software such as MoneyGuidePro along with other analysis software tools (Morningstar Advisor Workstation, Tax What If, Social Security Pro)

Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature

Explain, discuss or interpret insurance coverage and direct to home office support resources as necessary.

Additional responsibilities may be assigned in accordance with licensure and business needs

This is a non-selling positing.

Note CANNOT be listed as the servicing representative AND need to note their FA is selling agent within the rep questionnaire.

Position Qualifications

Must be securities and insurance registered (series 7 & 66 or 6 & 63 along with life, health insurance)

Demonstrated customer service orientation/experience, 2 years preferred

Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn

Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions

Ability to maintain integrity of sensitive/confidential information

Will need to learn and understand our products and services

Willingness to commute to office location (some potential for remote work)

Must be willing to complete the appropriate Long-Term Care training required in the states in which support work would be conducted.

All persons with securities registrations are subject to TIMI’s Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the approved firms designated by TIMI.

Competencies

Planning/organizing

Strategic thinker

Customer focus

Communication

Interpersonal Skills

Teamwork and Collaboration

Attention to detail

Adaptability/Flexibility

Positive attitude

Willingness to learn and try new things

Growth mindset

External/Internal Dependencies

Must be able to work with all roles of the team and various styles and personalities

Must be able to represent the organization in work with external clients

As part of our recruiting/hiring/contracting process, a verification of a candidates background will be made to complete the process. Fingerprints will be required as part of FINRA registration process for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with securities registrations are subject to TIMI’s Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

Pay Transparency

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state , or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation , please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.

For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work.

Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.