Sr. Director of Customer Strategy & Solutions

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Position Summary

Lead the development, commercialization, and/or implementation of an integrated customer strategic plan with a specific focus on attracting and retaining business and/or residential customers, improving our customer experience and increasing customer choice. Lead key customer strategy, customer experience, and program development/management teams. Ensure collaboration of marketing, internal organizations, and personnel who interact and engage with our key customers.

Essential Responsibilities

Overall Customer Strategy – lead a team to develop and build a long-term strategic plan with a focus on customer solutions that provide loyalty and value for key customers, communities and assigned customer segments. Lead the implementation of strategic business priorities and measure and report on the results.

Customer Segments – Oversee product solution deployment of one or more customer segments.

Mass Market – implement strategic initiatives, in partnership with Operating Company leadership and lead the development, commercialization, and/or implementation of our mass market customer solutions strategy including digital product offerings.

Team Leadership – Direct a team to deliver maximum efficiency and meet goals for customer product options. Ensure proper resource allocation to foster positive relationships with internal and external clients. Ensure programs are delivering expected value to customers and to Xcel Energy and work with other internal business unit leadership to modify programs as necessary.

Analytics – Direct team to leverage data within customer systems to support product development and/or sales and marketing activities and track customer opportunities. Use business analytics to improve the effectiveness and acceptance of our customer solutions and for ideas for new offerings.

Minimum Requirements

Bachelors degree in marketing, business, communications, or related discipline.

10 years of related experience with 7 years of regulated utility experience, including in-depth understanding of the regulated financial model.

10 years of management experience.

Skills sought are communication of complex and advanced strategies, comprehensive budgeting and planning, program management, product management, sound business judgment, excellent communication skills, problem resolution and proven results.

Preferred Requirements

Advanced degree preferred.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com .

Non-Bargaining

The anticipated starting base pay for this position is: $159,900.00 to $226,167.00 per year

This position is eligible for the following benefits: Annual Incentive Program, Long Term Incentive, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

Deadline to Apply: 10/22/24

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ACCESSIBILITY STATEMENT

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