Route Relief / Utility Driver

Classification:
Non-Exempt

Job Summary:
The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers needs through up-selling/cross-selling and providing superior customer service. Main duties are to cover routes and perform service related tasks as required. Reports to the District Manager.

Essential Functions:
– Perform all responsibilities of a Route Sales Representative and related tasks.
– Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies.
– When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
– Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
– Actively participate in promotions and contests, training and audits.
– Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
– Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
– Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
– Handle and process customer payments. Keep route paperwork current.
– Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
– Monitor and report competitive activity. Keep service agreements current and renewed.
– Return from route and off load soiled textiles in the receiving area of facility.
– Accurately prepare route paperwork and follow check-in procedures.
– Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions:
– Support other service personnel as required by supervision.
Qualifications:
– Have and maintain a valid Drivers License, CDL when applicable.
– Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
– Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
– Demonstrate excellent skills in customer service and route sales.
– Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
– Recognize colors, sizes and types of product and count, add and subtract accurately.
Education:
– High School graduation or similar experience. Qualified drivers license, and a DOT Certification.

Travel Requirements:
– Daily, by delivery vehicle within a route.

Typical Environmental Conditions:
– Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
– Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:
– Physical Demands – sitting, grasping, driving stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Revised:06/20/2019