Senior Program Manager

Description

In this role, you will exhibit a strong ownership mindset, taking the lead in scoping and creating project plans, developing and standardizing processes, coordinating execution, and communicating effectively with diverse stakeholders and teams. You will influence a team comprising senior leaders, program managers, project managers, and operational experts working to enhance business operations and enable the growth of Amazons various business units.

At Amazon, we are committed to being the worlds most customer-centric company. Our Industrial Launch & Execution (ILE) team is seeking an experienced Senior Program Manager to drive strategic and tactical cross-functional initiatives, change management, and operational excellence across our growing organization.

Preferred Location: Nashville, TN.

This role is not approved for remote, field based, or other flexible work arrangements.

Key job responsibilities

– Manage complex, cross-functional programs and projects, delivering ambitious goals and driving successful outcomes across multiple organizations

– Juggle multiple tasks and priorities simultaneously, demonstrating exceptional organizational skills and a keen ability to context-switch

– Develop a deep understanding of Amazons products, businesses, and competitive landscape, staying ahead of industry trends and leveraging data-driven insights

– Orchestrate cross-team coordination, project/process management, and executive-level communication and presentations

– Collaborate with internal teams, customers, and partners to craft and implement scalable, innovative solutions

– Partner with other program managers to secure resources, scope efforts, set priorities and milestones, and drive delivery

– Own program communication, accelerating progress through crisp and timely decision-making, clearing blockers, and escalating issues as appropriate

– Influence internal and external stakeholders without formal authority, driving the adoption of new processes and initiatives

– Drive operational goals and metrics, supporting the vision of both the team and the larger organization

– Present project status and metrics regularly to leadership teams, providing data-driven insights and recommendations

– Up to 30% travel required

About the team

The teams mission is to build a best-in-class development function, eliminating ambiguity and churn throughout the organization. By inventing and simplifying processes, and standardizing best practices, the team enables the real estate, construction, and design teams to focus on their core responsibilities efficiently. Through close collaboration with business partners, the team ensures alignment on goals and prioritization, fostering a cohesive and streamlined approach to project execution. With a commitment to innovation and simplification, the team strives to optimize workflows, enhance cross-functional coordination, and deliver exceptional results that support the organizations growth and success.

Basic Qualifications

– 5 years of program or project management experience

– Experience using data and metrics to determine and drive improvements

– Experience owning program strategy, end to end delivery, and communicating results to senior leadership

– Bachelors degree

Preferred Qualifications

– 2 years of driving process improvements experience

– Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

– Experience in Fulfillment Center, Sort Center and/or Delivery Station Operations

– Experience in Process Improvement strategies (Lean, Six Sigma, Kaizen, etc.)

– Knowledge of Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.