Mail Center Specialist

Description

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.

Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.

A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.

Competitive pay

Generous time off

Employees receive three weeks of paid vacation plus 11 paid holidays each year.

Paid time off to volunteer in the community.

Paid employee and family sick leave.

Paid parental leave.

401(k) plan with 6% employer match and 100% immediately vested.

3% non-elective company contribution; non-elective contribution vested after 3 years of service.

Career growth and development resources

Tuition reimbursement for full-time and part-time employees enrolled in any degree program.

Banking benefits

Medical, dental, and vision insurance

Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.

Job Summary: Accurately process daily incoming/outgoing mail for all departments of INTRUST Bank. Prepare bank mailings for various departments of the bank by using mail software and hardware. Monitor equipment and mailings for accuracy and resolves any discrepancies. Scan and audit documents; monitor and resolve requests daily. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.

Essential Functions:

• All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.

• Pick up and deliver mail daily from the post office including the opening of approximately 200 lockboxes.

• Sort, process, and deliver interdepartmental and external mail, parcels, and other materials. Research incomplete address information.

• Print daily letters, notices, and special print jobs and manage deadlines. Monitor and resolve document requests daily.

• Operate mailroom production equipment (printers, inserters, postage meter, mail sorter). Performs basic maintenance as needed.

• Handle returned mail following set maintenance procedures.

• Track USPS, FedEx and UPS overnight deliveries using barcode scanner and mail tracking software.

• Receive and organize and store incoming branch work.

• Manage document storage by following retention guidelines.

• Prepare outgoing branch delivery items using shipping software and Brinks mail bags.

• Reconcile vendor invoices.

• Maintain a safe and clean working environment.

• Assist co-workers/other departments when available.

Education and Experience: High school diploma or equivalent. 1 year related experience preferred.

Required Skills and Knowledge: Accurately produce high volume of work in a fast-paced environment. Must multi-task while providing quality service to internal/external customers. Grasps new concepts and processes quickly and effectively. Strong attention to detail and ability to meet tight deadlines. Advanced knowledge of Microsoft applications, i.e., Word, Excel, Outlook, Access, etc.

Required Licenses and/or Certifications: Must have a valid driver’s license.

Physical Demands: Extended period(s) of time viewing personal computer, sitting, standing, and walking. Occasional lifting up to 50 lbs. Must be able to hear and speak clearly over the phone. Must be able to use hands to key information and handle objects. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions: Normal office conditions.

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)