User Assistance Developer 2

Job Description

a User Assistance Developer, you are responsible for developing UA asset content for Oracle Autonomous Database and Multicloud Services. You are expected to have, or quickly attain, subject matter expertise on these products. You will translate your product / solution knowledge into effective UA materials, including materials which will assist customers / partners / employees through the various stages of product adoption. The stages include pre-purchase, first use, every day use and retention. For example, the materials should enable users to quickly and effectively deploy Oracle Autonomous Database and Multicloud Services, given that they are first-time users. You will be working very closely with the UX Designers, Product Managers, and the Product Development teams to influence the effectiveness of the product. You will design and develop product documentation, design videos, tutorials, and other UA assets.

Responsibilities

Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Develop hands-on training course labs on a virtualization platform. Create lab modules that include scripts and other files needed for successful completion of the labs. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment.

Follow a prescribed learning plan to gain a thorough understanding of the products technical details and functionality. Job duties are standard with some variation. Completes own role largely independently within defined policies and procedures. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 2 years of user assistance development or relevant experience.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40 years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer